IHG Hotels & Resorts · 1 day ago
Payroll Operations Analyst
Atlanta, GA
Full-time
Onsite
Mid Level
$46K/yr - $95K/yr
3+ years expIHG Hotels & Resorts is a global hospitality company that values connections and inclusivity. They are seeking a Payroll Operations Analyst to support day-to-day payroll processing, ensure accuracy and timeliness of payroll outcomes, and collaborate with HR and Finance teams to resolve discrepancies.
HospitalityHotelRestaurants
Responsibilities
Support day-to-day payroll processing activities, pre-pay validations, and readiness tasks across assigned pay cycles
Perform operational checks and review activities to help ensure accurate and timely pay outcomes
Monitor and track service tickets, inquiries, and exceptions, ensuring timely follow-through and communication
Partner with HR, Finance, and vendor teams to gather missing information, clarify discrepancies, and coordinate actions
Maintain task tracking, exception logs, reconciliation evidence, and process documentation
Identify items that do not look right, assess potential impact, and escalate appropriately with clear supporting detail
Support off-cycle and exception based payroll activities as assigned
Assist with post-pay reviews and close-out checks
Contribute observations and ideas that support process consistency and improvement
Qualification
Required
3–5+ years of payroll operations or payroll support experience
Experience with Oracle HCM or a similar enterprise payroll platform
Familiarity with ADP SmartCompliance or similar tools (or ability to learn quickly)
Strong Excel skills for validations, lookups, and data checks
High attention to detail with reliability, accuracy, and follow-through
Ability to recognize risk indicators and escalate confidently
Strong written and verbal communication; clear documentation and issue summary skills
A service-oriented mindset with urgency around the employee experience
Experience supporting pre-pay / post-pay checks or exception reviews
Exposure to vendor-supported payroll environments
Experience working in a maturing or transformation stage operation
Demonstrated curiosity and learning mindset
Benefits
Paid time off
Medical/dental/vision insurance
401K
Impressive room discounts across our many properties
Recharge days
Volunteering days throughout the year
Supporting wellbeing in your health, lifestyle, and workplace
Company
IHG Hotels & Resorts
IHG Hotels & Resorts is a global hotel company with the mission of providing True Hospitality for Good.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Elie W. Maalouf
Chief Executive Officer
Dana Shefsky
Head of Customer and Partner Experience
Recent News
Hotel Management Network
2026-01-19
2026-01-18
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