San Francisco Giants · 4 hours ago
Flex Member Assistant
Oracle Park, SF
Part-time
Onsite
New Grad, Entry Level
$28/hr - $28/hrThe San Francisco Giants are an iconic franchise in the sports world, dedicated to providing exceptional service to their clients and guests. The Flex Member Assistant will support the Membership Services Coordinator by delivering high-quality service to Flexible and 415 Members, assisting with member communications, game-day support, and internal ticketing operations.
Sports
Responsibilities
Delivering Gold Glove–level service to Flexible and 415 Members and building strong, trusted relationships through proactive and personalized communication is energizing
Supporting the Membership Services Coordinator in executing member benefits and experiences ensures members receive all entitlements tied to their membership
Clear, timely, and accurate member communications—including benefit details, program updates, and renewal options—are a key part of creating a seamless experience
Developing a strong understanding of the full Giants ticketing product mix allows Flexible members to explore ways to enhance and upgrade their experience
Assisting with internal ticket processing and account maintenance across various Front Office platforms, including ticket processing, credit redemption, ticket exchanges, and account updates, brings both challenge and satisfaction
Game-day operations and event execution for the Flexible Member experience provide opportunities to deliver memorable moments
Supporting the auto-renew payment decline reconciliation process helps ensure a smooth and efficient renewal cycle
Investigating ticket service issues, identifying solutions, and improving internal processes is both engaging and impactful
Managing projects that support the continued growth and evolution of the Flexible Membership product line is fulfilling
Qualification
Required
Previous experience in customer service, hospitality, or member-facing roles preferred
Strong verbal and written communication skills with a professional and service-oriented approach
Highly organized with strong attention to detail and the ability to prioritize in a fast-paced environment
Comfortable working across data and ticketing platforms; experience with Tickets.com, Salesforce, and database management preferred
Ability to work non-traditional hours, including Giants home games, post-season events, and select evenings or weekends
Ability to stand for extended periods and lift up to 35 lbs
Benefits
Indemnity healthcare through Healthy SF, which includes medical, dental and prescription coverage
Access to Giants tickets
Dedicated mental health support
A hybrid working environment
Transportation benefits
Wellness programs
Paid time off including half day Fridays during the season and an extended holiday break
Company
San Francisco Giants
The San Francisco Giants are a Major League Baseball (MLB) team based in San Francisco, California.
Founded in 1883
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Sixth Street
2025-03-18Corporate Round
Leadership Team
Colin Cahill
SVP, Player Performance and Wellness
Bryan Srabian
Vice President, Brand Development & Digital Media
Recent News
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-09
Sports Business Journal
2025-12-20
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