State of Florida · 1 day ago
OPERATIONS ANALYST II - HELPDESK TECHNICIAN
Tallahassee, FL
Full-time
Onsite
Mid Level
$36K/yr - $40K/yrThe State of Florida's Department of Health is seeking an Operations Analyst II for their Bureau of Operations. The role involves serving as a help desk technician, improving business operations efficiency, and ensuring quality assurance in communications between users and support staff.
Government Administration
Responsibilities
Serve as a help desk technician to resolve business office technical issues directly, or properly and timely assign tickets to the correct team
Serve as a business and systems information conduit between the stakeholders, internal and external customers, system administrators, and technology and support teams through which statutorily mandated business requirements flow
The incumbent will collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between system usability and business needs
Assist with asset management and annual property inventory
Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into details
Facilitates system quality assurance testing; and coordinate with internal and external stakeholders to ensure that deliverable ticket resolution deadlines are met
Perform other work-related duties as required
Qualification
Required
Strong Analytical Skills
Knowledge of document management systems
Experience with ticket management systems
Experience with Microsoft Office Suite
Ability to communicate technical issues, risks, and approaches to non-technical staff
Strong business communication skills, both verbally and in writing
Ability to troubleshoot technical problems and/or implement design changes
Ability to facilitate meetings
Ability to work effectively in a team environment
Process management skills
Ability to negotiate and resolve conflict
Political awareness
Ability to read and comprehend Statutes and Rules
Ability to evaluate information gathered from multiple sources and break down high-level information into details
Benefits
Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
And more!
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
Recent News
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