MVP Health Care · 13 hours ago
Professional, Case Management Trainer
Schenectady, NY
Full-time
Onsite
Mid Level
$69K/yr - $92K/yrMVP Health Care is dedicated to creating a healthier future for everyone. The Case Management Trainer is responsible for developing, conducting, and evaluating training programs for new and existing staff on Care Management Policies and Processes, while also ensuring compliance with relevant standards and improving operational efficiency.
Health CareHealth InsuranceInsuranceMedicalNon Profit
Responsibilities
Develop, conduct, and evaluate new employee and current staff training on Care Management Policies and Processes
Prepare and manage training materials as well as deliver new staff training program and continuing education for existing staff
Perform quality control on new employees and existing employees in need of remediation and support
Develop and update department policies and procedures to facilitate operations and meet NCQA, Department of Health and CMS standards
Design and maintain processes and workflows to support internal programs and coordination with other interfaces as relevant
Identify and implement process improvement initiatives to increase operational efficiency and overall effectiveness of the Care Management programs and workflows
Update, modify and/or initiate new training materials, policies and procedures and adjust training methodologies as required
Perform other related duties as assigned
Qualification
Required
Bachelor's degree in Education, Communications, Instructional Development, Health or Business-related discipline preferred
Prior experience in instructional design and delivery of technical/healthcare/procedural training
Strong interpersonal and communication skills required
Independent thought process; oriented toward probing and problem-solving w/ working knowledge of computer software applications
Computer literacy required (Microsoft office skills)
Ability to navigate multiple computer systems concurrently required
Excellent written and verbal communication skills
Ability to exercise discretion in handling confidential member information
Ability to supervise and train on site and e-worker staff, including organizing, prioritizing, and scheduling work assignments required and travel to regional offices
Preferred
Managed care industry experience and/or experience in provider services or a medical practice strongly desired
Benefits
Growth opportunities to uplevel your career
A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
Competitive compensation and comprehensive benefits focused on well-being
An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.
Company
MVP Health Care
MVP Health Care is a health care insurance provider for individuals, families, and companies.
Founded in 1982
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Buckley Harlow
Chief Talent Officer
Daniel Cody
Director of Software Engineering - Customer 360 CRM
Recent News
2025-11-21
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2025-11-19
2025-11-19
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