VITL · 1 day ago
Clinic Success Lead
Nashville
Full-time
Onsite
Senior Level
5+ years expVITL is a Nashville-based healthtech company providing e-prescribing infrastructure for cash-pay medical practices. The Clinic Success Lead is responsible for managing clinic relationships post-implementation, driving platform usage, and supporting long-term revenue retention and expansion while leading a team of Account Managers.
Health CareInformation TechnologyInternetSoftware
Responsibilities
Own clinic relationships post–go-live
Monitor clinic health, usage, and satisfaction
Proactively address risks and issues before escalation
Identify opportunities to expand product usage and wallet share
Partner with Sales on expansion efforts
Support clinics in adopting new workflows or offerings
Support and mentor an existing team of Account Managers
Assist with onboarding and ramp of new team members as the group grows
Reinforce consistent workflows, expectations, and performance standards
Analyze ordering patterns and usage trends
Gather and structure clinic feedback
Communicate insights to Product, Operations, Pharmacy, and Finance teams
Serve as the primary internal advocate for clinic needs
Ensure continuity between Sales, Implementations, and ongoing Success
Support clean handoffs and clear ownership across teams
Qualification
Required
5+ years experience in Customer Success, Account Management, or similar roles
Experience supporting complex customers
Experience mentoring or leading customer-facing account teams
Strong analytical and problem-solving skills
Clear, professional written and verbal communication
Ability to manage multiple accounts while supporting team growth
Preferred
healthcare experience preferred
Benefits
Performance-based incentives
Benefits
Company options
Company
VITL
Spend less time on paperwork and more time with patients with beautifully simple e-prescribing.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$7.5M2025-12-02Series A· $7.5M
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