QualDerm Partners · 1 day ago
Part-Time Front Office Receptionist - Wilmington NC
Wilmington, NC
Part-time
Onsite
Entry Level
1+ years expQualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., dedicated to educating and caring for skin health. The Front Office Receptionist will manage patient registration, verify insurance coverage, and provide exceptional customer service to patients and medical professionals.
Health CareManagement Information SystemsMedical Device
Responsibilities
Greet patients and visitors either in person or over the phone, addressing inquiries or referring them as necessary
Document patient arrivals in the Practice Management System (EMR)
Confirm patient identities by date of birth and name, creating new accounts for newcomers
Prepare necessary paperwork for patient appointments in advance
Contact "No Show" patients to reschedule and make appropriate notations in the system
Schedule appointments to enhance patient satisfaction, optimize provider time, and ensure effective use of treatment rooms
Respond to emergency situations with quick and sound judgment
Review and update information in the Practice Management System (EMR) with patients
Determine payer sources, verify insurance eligibility, and communicate financial statuses. Notify the Billing Department of any required prior authorizations
Maintain a clean and organized reception area
Record and update financial information, including collecting copays and balances during check-in/out
Protect patient rights by ensuring confidentiality of personal and financial data
Follow established operational policies and procedures while reporting necessary changes
Contribute to team efforts by achieving related goals as needed
Exhibit superior customer service skills consistently
Answer the telephone promptly and politely
Communicate courteously and professionally with patients, visitors, providers, and team members
Perform other duties as assigned by the Practice Manager or Area Practice Manager
Qualification
Required
High School Diploma required
1 year of customer service experience in a healthcare office preferred
Preferred
Associate's Degree preferred
Benefits
Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 1 floating holidays each year
Company
QualDerm Partners
QualDerm Partners provides strategic leadership and practice management services
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$31.8M2021-01-01Private Equity
2016-02-08Series Unknown· $31.8M
Leadership Team
Bill Southwick
Board Member
Recent News
2025-09-30
2025-02-20
Company data provided by crunchbase