Zendesk · 1 day ago
Senior Solutions Consultant, Strategic Accounts Bay Area
San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff
$226K/yr - $338K/yr
8+ years expZendesk is a company focused on customer service solutions, and they are seeking a Senior Solutions Consultant for their Strategic Accounts. The role involves serving as a lead technical and solution expert for large enterprise accounts, managing executive-level relationships, and ensuring customer satisfaction through effective communication and technical guidance.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Serve as the lead technical, solution, and competitive expert for Zendesk's largest and most complex accounts
Convince C-level, VP, and Director-level executives of the technical merits and business value of the solution
Own the executive-level technical relationship with Strategic prospects
Drive customer satisfaction by proactively managing and delivering technical information and aligning the visionary solution
Work closely with Sales, Marketing, and Product Managers as the trusted technical liaison between Account Executives and prospective customers
Scope, manage, and execute customer pilots and Proofs of Concept, including defining and measuring success criteria and timelines for complex engagements
Qualification
Required
8+ years of Enterprise/Strategic Accounts software selling experience
Deep experience mapping business goals to complex software solutions and creating proactive, long-term technical account strategies
Excellent interpersonal, communication, persuasion, presentation, and writing skills, with the ability to articulate complex technical concepts to a non-technical executive audience
Expert-level skills in discovery, overcoming objections, and identifying and mitigating risk in large enterprise deals
Extensive experience scoping, managing and executing customer pilots and Proofs of Concept, including defining and measuring success criteria and timelines for highly complex, multi-stakeholder engagements
Outstanding problem solving skills, including the ability to meet a business requirement with a highly scalable and secure technical solution
Deep understanding of emerging AI technologies (e.g., MCP) and the ability to learn new product functionality quickly, while maintaining a focus on the ROI and strategic business impact of new rollouts for the world's largest companies
Bachelor's degree or equivalent experience
Must reside in the Bay Area. Requires travel up to 40%, supporting Bay Area and US-based customer locations, with regular in-office presence when not traveling
Champion a Customer Obsession sales approach, prioritizing customer needs and ensuring alignment, even when navigating and resolving complex internal and external executive disagreements
Obvious passion and focus on developing executive-level interpersonal relationships
Intellectual curiosity
Growth mindset
Preferred
Significant experience in contact center environments or selling contact center solutions to Fortune 500 companies
Vertical industry expertise (e.g., Retail, Financial Services, Healthcare)
In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management
Experience developing or selling advanced Artificial Intelligence solutions
Formal sales training (Sandler, Challenger, etc.) and B2B software selling experience
MBA or relevant Master's degree
Benefits
Bonus
Benefits
Related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase