Sedgwick · 1 day ago
Quality Assurance Specialist
United States
Full-time
Remote
Mid Level
4+ years expSedgwick is a company dedicated to supporting people facing unexpected challenges, and they are seeking a Quality Assurance Specialist to ensure optimal service delivery and compliance through quality audits. The role involves assessing data quality and performance of internal resources and investigative service partners, identifying trends for service efficiency, and compiling audit results for management review.
BankingInsuranceRisk Management
Responsibilities
Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements
Identifies trends and areas of opportunity for increased service efficiency and quality
Works in partnership with stakeholders to ensure all required and relevant data elements, including but not limited to client demographics, client contacts, 3rd party connections, contract records, and performance guarantees are accurately and consistently captured in the client relationship management system
Compiles audit results and submits to manager for review
Provides audit results for quarterly stewardship reports
Monitors ongoing action items logs and project plans with appropriate stakeholders
Updates vendor resources to mapping program
Performs other duties as assigned
Supports the organization's quality program(s)
Qualification
Required
Bachelor's degree from an accredited college or university preferred
Four (4) years of investigative experience or equivalent combination of education and experience required
Oral and written communication skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
H1B Sponsorship
Sedgwick has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase