Wake County Public School System · 1 day ago
Instructional Support Technician - Digital Tools & Applications
Cary, NC
Full-time
Hybrid
Entry Level
2+ years expWake County Public School System is seeking an Instructional Support Technician to provide technical support for the district learning management system and other instructional digital resources. The role involves gathering technical specifications and ensuring compliance with school system standards and procedures.
Responsibilities
Provides technical assistance to end users at WCPSS schools and Central Services departments for district approved digital resources
Develops end-user documentation as it relates to district approved digital resources
Maintains accurate, detailed, timely, and customer-focused documentation of all assigned issues in the WCPSS ticketing system
Acts as the liaison between Technology Support Services and end-user communities by answering questions and relaying district standards and procedures
Complies with all WCPSS standards, procedures, and processes. Completes required administrative documents including but not limited to timesheets, leave forms and expense reports in a detailed, timely and accurate manner
Complies with internal reporting and communication structures
Stays abreast of current and emerging digital resources
Performs other related duties, as assigned
Qualification
Required
Considerable knowledge of troubleshooting issues related to digital resources
Considerable knowledge of collaborative productivity tools (e.g., Google Workspace, Microsoft Office)
Considerable knowledge and competence working in a PC and Apple/Mac environment
Excellent customer service skills
Strong analytical and organizational skills
Ability to quickly learn new digital resources
Ability to establish priorities and adjust to varying needs and deadlines
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback
Ability to function effectively within a team environment and to work independently without close supervision
Ability to establish and maintain effective working relationships with school system staff, students, and vendors
Associate's degree in a relevant technology field
Experience troubleshooting technology related issues
Must hold and maintain a valid motor vehicle operator's license according to the State of North Carolina requirements
Preferred
Two years of experience working in a K-12 education environment
Company
Wake County Public School System
Wake County Public School System is the largest school system in the state and the 16th largest in the nation, providing preK-12 education.
10001+ employees
H1B Sponsorship
Wake County Public School System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Shashi Buddula
Chief Technology Officer
Stacy Lee
CTO Wake County Public School System
Recent News
Government Technology US
2025-05-17
2025-02-25
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