Axero Solutions · 12 hours ago
Technical Account Manager
United States
Full-time
Remote
Mid Level
$85K/yr - $95K/yrAxero Solutions is a leading provider of social intranet software, focused on enhancing collaboration and productivity for businesses. They are seeking a Technical Account Manager to manage client relationships and technical initiatives, ensuring successful project delivery and client satisfaction.
CollaborationCommunications InfrastructureCommunitiesContact ManagementEnterprise SoftwareKnowledge ManagementSaaSSoftware
Responsibilities
You’ll serve as the technical account owner for a book of customers, building long-term relationships
You’ll manage ~10 concurrent client projects by owning plans, timelines, and milestones to ensure on-time delivery
You’ll develop and deploy client solutions by developing functionality with AI, HTML, CSS, JavaScript, and APIs
You’ll own client onboarding and implementations end-to-end, from requirements and solution delivery to training, documentation, and reusable tooling
You’ll advise clients on site architecture, page design, and implementation approaches to achieve business and technical goals
You’ll maintain clear documentation and client technical profiles, coordinate client and internal action items, and communicate progress across stakeholders
You’ll respond to strategic moments - such as launches, reorganizations, or new initiatives - with consultative technical support
You’ll configure and test integrations such as SSO (SAML, OAuth), data syncs, and REST API endpoints
You’ll troubleshoot technical blockers and implement scalable solutions for repeat use
You’ll own post-launch professional services for ongoing enhancements and dedicated projects
You’ll collaborate with Customer Success and Product teams to advocate for client needs and roadmap alignment
Qualification
Required
You are customer-obsessed and skilled at building trust through consistency, empathy, and delivery
You are proactive in identifying value opportunities and providing tailored technical recommendations
You are highly technical, adaptable, and comfortable building real solutions with code
You are a strong communicator who can translate between business goals and code-level tasks
You are hands-on with development and don't shy away from AI, APIs, HTML, CSS, JavaScript
You are organized and able to balance multiple priorities without losing momentum
You are independent but collaborative, and comfortable leading both small and complex projects
You are based remotely and consistently available during U.S. Eastern Time hours
You have maintained long-term technical relationships with enterprise clients in an advisory role
You have delivered at least 6 full-cycle technical implementations in a SaaS or platform environment
You have written production-ready HTML, CSS, and JavaScript with responsive design frameworks
You have configured and deployed SSO for enterprise clients using SAML, OAuth, or similar protocols
You have integrated third-party services via REST APIs, including endpoint testing and token handling
You have used developer tools to debug browser-side issues and optimize UI performance
You have managed implementation timelines using basic tools like Google Sheets and CRMs
You have earned your PMP certification and successfully led multi-stakeholder technical projects
You have supported clients across different industries and adapted to a wide range of business needs
Preferred
You have used AlpineJS, TinyMCE, or FontAwesome in real-world client applications
You have experience creating themes, widgets, or front-end components for customizable platforms
You have worked in employee engagement, internal communication, or intranet platforms
You have contributed to internal libraries or created reusable development patterns
You have Agile or Scrum team experience, either as a participant or project lead
Benefits
Flexible and unlimited PTO plan
100% coverage across our medical, dental, and vision plan offerings
401(k) plan with company matching contribution
Company
Axero Solutions
Intranet Software & Collaboration Solutions
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-06-30Private Equity
2021-06-30Debt Financing
Leadership Team
A
Adam Ilowite
CEO
M
Michael Upex
President & COO
Recent News
Research and Markets
2025-04-28
Fundspeople Latam
2023-12-22
2023-12-22
Company data provided by crunchbase