Consumer Cellular, Inc. · 18 hours ago
TOC Technician
Greater Phoenix Area
Full-time
Onsite
Mid Level
$52K/yr - $63K/yr
4+ years expConsumer Cellular, Inc. is a wireless provider focused on serving Americans aged 50 and above. The Technical Operations Center Technician will be responsible for proactive and reactive security and network monitoring, ensuring the stability and security of the company's network and systems.
MobileRetailService IndustryTelecommunicationsWireless
Responsibilities
Monitor information on all network sites with the use of various monitoring tools
Monitor security tools for active alerts and work with corporate security to resolve them
Identify and resolve or escalate any possible outages or deterioration of components in the system
Act as first point of contact for incident and problem resolution
Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner
Ensure proper escalation to technology operations teams and local system technicians
Coordinate communications status updates to all stakeholders
Maintain detailed logs and updated operational procedure documents
Open and track support tickets with external vendors including telco and network carriers
Monitor network security and report and document any potential breaches
Qualification
Required
High School diploma or GED is required
4+ years in a previous IT role
Computer literacy is a must
Advanced problem solving skills
Ability to communicate clearly verbally and in writing
Attention to detail
Advanced understanding of networks and computer hardware
The Security Operations Center is staffed 24x7x365, and this position will require night and/or weekend shifts
Preferred
Technical certifications a plus
Previous help desk or IT ticketing experience a plus
Previous network operations center or network administration experience a plus
Benefits
Medical insurance (98% company-paid for full-time employee only coverage)
Dental and Vision insurance (100% company-paid for full-time employee only coverage)
401(k) company match of 100% up to 6% of your pay
Discounted Consumer Cellular wireless phone plan for employees
Paid Time Off (PTO) available following a 30-day waiting period
6 company-paid holidays plus 16 hours of floating holiday accrual per year
Flexible Spending Accounts (FSA) for health care and dependent care expenses
Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
Long-Term Disability insurance (100% company-paid)
Employee Assistance Program (100% company-paid)
Education reimbursement
Employee rewards program
Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
Company
Consumer Cellular, Inc.
Consumer Cellular has more than four million customers nationwide and is a top-rated wireless provider that markets no-contract cellphones and service plans primarily to those 50-plus.
1001-5000 employees
H1B Sponsorship
Consumer Cellular, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$4.12BKey Investors
HPS Investment Partners
2025-05-21Private Equity· $525M
2025-05-21Debt Financing· $3.6B
2020-12-17Private Equity
Leadership Team
John Marick
Co-Founder & CEO
Elizabeth Hunter
Chief Operating Officer
Recent News
2025-11-03
2025-09-13
Company data provided by crunchbase