Corsair · 21 hours ago
Sales Operations Manager - US
Milpitas, CA
Full-time
Hybrid
Mid, Senior Level
$130K/yr - $150K/yrCorsair is a company focused on delivering exceptional customer experiences, and they are seeking a Sales Operations Manager to lead their Customer Experience initiatives. The role involves managing a Sales Operations team, providing operational support to drive revenue, and implementing process improvements to enhance customer satisfaction and profitability.
ComputerHardwareManufacturing
Responsibilities
Lead and manage a Sales Operations team of 15+ members, providing direction, performance management, coaching, and professional development to ensure consistent execution of sales operations processes
Provide Sales Operations support from price quotes thru order fulfillment, backlog management, on time deliveries, invoice disputes/resolutions and general customer inquiries
Ensure orders, shipments and deliveries are executed based on delivery expectations that meet customer requirements and follow company guidelines, with a focus on minimizing Chargebacks from Customer programs
Ensure entire customer request for quote (RFQ) process from request to order fulfillment is processed in a timely manner by all support representatives
Coordinate with Accounting on revenue recognition, credit approval, accounts receivable management, and cash applications
Validate and analyze sell through data to ensure customers’ inventory levels are proactively managed and the corresponding sell through trends align with the regional sales managers and account managers goals, and with the company goals and forecast
Perform sales analytics and performance measurement reporting against key performance indicators (i.e. order accuracy, order booking within defined thresholds, on time shipment, on time delivery, backlog management, container management)
Perform ERP Administration and implement changes for continual process improvements
Work closely with senior sales leadership to define the optimal performance measurements and performance management programs required to ensure sales organization success. Aligns reporting, training, and operational metrics with these performance management priorities
Provide leadership to assure alignment, teamwork and transparency across departments. Liaises with sales, client services, marketing, legal, IT, and supply chain
Apply project management concepts when working with the Information Systems team to define and implement processes which will maximize systematic processing
Implement process improvements to support business growth and scalability; collaborate with other functional areas where needed to ensure processes are holistic. Utilize Collaborative Planning with respective customers for revenue and predictability
Partner with customers on supply chain initiatives that will improve end-to-end performance
Identify cost savings opportunities and implement operational efficiencies where needed
Drive direct customers to implement EDI order and Return Merchandise Authorization (RMA) processing
Initiate Collaborative Planning, Forecasting and Replenishment (CPFR) processes with key customers
Create and implement regular scorecard review processes with key customers to compare their performance to other customers, and to compare Corsair performance to other vendors
Establish weekly customer metrics highlighting trends by customer and channel
Facilitate and drive to closure customer specific marketing programs and promotions
Focus on Internal and External Audits to ensure compliance for SOD’s and SOX’s requirements. Good detailed/audit of SOP’s for compliance
Exhibit ability to work effectively with people at all levels of the organization
Interpret and communicate work procedures and company policies to team members
Maintain professional internal and external relationships that meet Corsair’s core values
Qualification
Required
Proven management experience leading and developing teams
Experience managing Sales Operations, Order Fulfillment, and related programs
Ability to provide operational support to regional Sales and Account Managers
Experience resolving escalated customer issues
Ability to implement process improvements to increase customer profitability
Experience aligning customer requirements with supply chain execution
Ability to develop and deliver training for new hires
Experience supporting ongoing team development
Ability to enable data-driven decision-making across order fulfillment and customer needs
Experience leading and managing a Sales Operations team of 15+ members
Ability to provide Sales Operations support from price quotes through order fulfillment
Experience managing backlog, on-time deliveries, invoice disputes/resolutions, and general customer inquiries
Ability to ensure orders, shipments, and deliveries meet customer requirements
Experience coordinating with Accounting on revenue recognition and accounts receivable management
Ability to validate and analyze sell-through data
Experience performing sales analytics and performance measurement reporting
Experience with ERP Administration and implementing process improvements
Ability to work closely with senior sales leadership to define performance measurements
Experience providing leadership to assure alignment and teamwork across departments
Ability to apply project management concepts
Experience implementing process improvements to support business growth
Ability to partner with customers on supply chain initiatives
Experience identifying cost savings opportunities and implementing operational efficiencies
Ability to drive customers to implement EDI order and RMA processing
Experience initiating Collaborative Planning, Forecasting and Replenishment processes
Ability to create and implement regular scorecard review processes with key customers
Experience establishing weekly customer metrics highlighting trends
Ability to facilitate and drive customer-specific marketing programs and promotions
Experience focusing on Internal and External Audits for compliance
Ability to work effectively with people at all levels of the organization
Experience interpreting and communicating work procedures and company policies
Ability to maintain professional internal and external relationships
Company
Corsair
Corsair Memory is a computer peripherals and hardware company providing DDR3 memory upgrades, USB flash drives, power supply units and more.
Founded in 1994
1001-5000 employees
H1B Sponsorship
Corsair has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2023 (10)
2022 (6)
2021 (9)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$305MKey Investors
Bank of AmericaFrancisco Partners
2025-07-02Post Ipo Debt· $225M
2020-09-22IPO
2017-07-13Acquired
Leadership Team
Thi La
Chief Executive Officer
G
Gordon Mattingly
Chief Financial Officer
Recent News
2026-01-20
PCMag Australia
2026-01-19
2026-01-18
Company data provided by crunchbase