Omega Technical Services · 10 hours ago
IT Customer Support Specialist 1
Los Alamos, NM
Full-time
Onsite
Entry Level
$59K/yr - $73K/yr
2+ years expOmega Technical Services is a Service-Disabled Veteran-Owned Small Business supporting mission-critical projects for the Department of Energy and Department of Defense. They are seeking an IT Customer Support Specialist 1 to provide onsite technical support, coordinate and troubleshoot IT requests, and assist users in a secure environment.
ConstructionProfessional ServicesProject Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Coordinate, diagnose, and troubleshoot incoming IT support requests from users
Provide technical support for user accounts, desktop and laptop systems, and network services
Support external users accessing LANL systems from remote locations
Resolve issues in a timely manner or escalate to appropriate technical personnel when necessary
Provide case status updates to customers and internal stakeholders
Assist with weekly reporting, including machine usage statistics for management and end-users
Analyze and interpret information from multiple sources into meaningful data
Assist with gathering and reporting machine availability and stability data for High Performance Computing clusters
Support and maintain effective working relationships with users
Develop, document, and follow standard operating procedures and customer service guidelines
Support credentialing and MFA/token issuance for network access
Work primarily within Windows desktop environments
Participate in required training to maintain technical and security compliance
Qualification
Required
Minimum of 2 years of related IT experience, or an equivalent combination of education and experience
Active DOE Q Clearance (must be held prior to submittal; active TS may be considered)
Basic computer skills, including navigating file systems, web applications, and data entry
Experience providing customer-facing technical support
Ability to apply standard IT principles, procedures, and troubleshooting techniques
Strong communication and customer service skills
Ability to work 100% onsite during standard daytime business hours
Ability to follow established procedures and work under ongoing supervision
Preferred
College degree in an IT-related field
Experience working in a service desk or operations center environment
Experience with incident management or ticketing systems (ServiceNow preferred; others acceptable)
Experience with Microsoft Office 365 and Microsoft Teams
Familiarity with MFA (multi-factor authentication) token issuance
IT-related certifications (A+, Network+, Security+, ITIL, etc.)
Prior experience working in a secure or classified environment
Benefits
Competitive pay
Comprehensive benefits
Company
Omega Technical Services
Omega Technical Services offers technical support to federal government agencies involved in nuclear weapons management.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Trapuzzano
Chief Executive Officer
Company data provided by crunchbase