Illinois Housing Development Authority · 1 day ago
Executive Operations Manager
Chicago, IL
Full-time
Hybrid
Senior Level
$81K/yr - $101K/yr
5+ years expThe Illinois Housing Development Authority (IHDA) is a leading Housing Finance Agency dedicated to financing affordable housing in Illinois. The Executive Operations Manager is responsible for executing administrative functions, providing critical support to the Multifamily Financing department, and establishing strategic direction in collaboration with stakeholders.
Financial ServicesLendingReal Estate
No H1B
Responsibilities
Creates and deploys internal and external communications and templates for correspondence, newsletters, fact sheets, FAQs, Management Bulletins, presentations, mass emails, etc. Complies with agency/department style and communication protocols
Interfaces with and serves as a department liaison to internal and external parties as directed. Maintains good public relations, screens calls, and assists callers in their requests, coordinates workflow, communications, and correspondence
Creates and deploys internal and external communications templates for Board and Committee presentations, correspondence, etc. Complies with agency/department style and communication protocols
Coordinates intake, routing, and response for Freedom of Information Act (FOIA) and other internal and external inquiries
Coordinates internal and external event planning and implementation including training, conferences, and team-building initiatives (seasonal special events as assigned)
Coordinates on and off boarding related to administrative or operational practices in cooperation with management as well as provides input on development and delivery of related training
Prioritizes project demands, track, and report progress in visual and narrative format. Monitor course of project meetings, capture notes and chart next steps, deliver recommendations, and facilitate business decision execution. Update project plans as needed
Develops and maintains updated contract and distribution lists
Assists with the offline drafting/updating of intranet and website content in Microsoft Office in coordination the Communications Department for direct posting, including IHDA’s bi-monthly newsletter
Identifies and pursues opportunities for information and process improvement
General administrative functions including but not limited to: Document preparation, transmission, and retention including but not limited to transcribing, scanning, and filing. Data entry in spreadsheets, databases, and systems including troubleshooting, quality control/quality assurance, and reporting. Correspondence intake (receipt, routing, response, tracking – may be electronic/hard copy, verbal/written) Expense reimbursement (intake, processing, tracking) Timekeeping/payroll (intake, processing, notifications, tracking, follow-up, reporting) Appointment, site visit scheduling coordination, calendar management, reviews mail, updates phone directories and is alert to information and system changes Meeting minutes development and distribution Training, conference, and travel arrangements (reservations, modifications, cancellations) Webinars and conference calls (Coordination, reservations, cancellations, general assistance) Central email accounts (management, review, routing, response) Office supplies (orders, cancellations, inventory maintenance, distribution) Incoming and outgoing mail routing Accounts receivable and payable in coordination with Finance/Accounting
Provides written and editorial support and backup assistance in the drafting, editing, formatting, and proofing of documents for multifamily senior leadership team and broader department as appropriate
Collaborates with multifamily senior leadership to identify opportunities for enhancing team cohesion, employee engagement, and workplace satisfaction to foster a positive morale and supportive organizational culture
Create systems through innovative processes to further the department’s vision
Additional duties as assigned
Qualification
Required
A bachelor's degree required. Experience may be substituted for education at the discretion of the Multifamily Financing department
At least 5 years' relevant experience
Expertise in Microsoft Office required including Outlook, MSWord, PowerPoint, and Excel
Strong verbal and written communication skills including writing, proofing, and editing necessary
Demonstrated capacity to develop visuals including charts, graphs, etc. required
Strong data entry skills including accuracy, completeness, and speed necessary
Testing of typing and Excel proficiency required along with a prompted writing sample that must be deemed satisfactory at the discretion of the Multifamily Financing department
Must be a resident of Illinois or willing to relocate
Preferred
Experience in communications, event planning, project management, operations, and/or administration desired
Familiarity with Microsoft Teams, Zoom, and Monday.com
Benefits
401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Paid time off
Parental leave
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
Company
Illinois Housing Development Authority
Illinois Housing Development Authority provides an array of loans, mortgage, lending, financial, housing, rental, and real estate services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Timothy Hicks
Deputy Chief Financial Officer, Managing Director Accounting
Keith Evans
Chief Information Officer
Recent News
2025-07-16
Company data provided by crunchbase