NR Consulting · 1 day ago
Bilingual Customer Service Representative (French)
New Haven, CT
Contract
Onsite
Entry, Mid Level
$23/hr - $25/hr
2+ years expNR Consulting is seeking a Bilingual Customer Service Representative (French) to join their team. This role involves servicing inbound telecom and email requests, handling complex inquiries, and maintaining a professional image while engaging with customers in a high-volume environment.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Abhijeet Dixit
Responsibilities
Greets callers positively and professionally; verifies security information such as, but not limited to, agent id, social security #, dob, address, and phone numbers
Engages callers, asks probing questions, to determine the nature of the call, and responds to the reason for the call. Use administrative systems to search for the information needed to answer the callers inquiry and provide the appropriate response
Follows procedures for release of specific policyholder information; assesses customer and field force needs for Home Office assistance. Forwards standard or special action requests to the appropriate department to comply with the callers request for written correspondence
Reviews and determines the nature of email inquiries, analyzes the issue, and responds appropriately or directs the inquiry to the proper department. Serves as liaison between our website and appropriate departments
Routinely reviews departmental communications, product updates, and other tools to stay current with organizational developments
Qualification
Required
In-depth knowledge of life insurance and annuity products in particular, with emphasis on the Orders product offerings
In-depth knowledge of Membership and Fraternal business function
Complete familiarity with online information systems and procedures regarding the dissemination of information and product administration
Solid oral and written communication skills
Must be customer service oriented
Conflict resolution; diplomacy
Must be able to multi-task and enjoy working in a high-volume contact center
Life 70, Policy Master Record, Ingenium, Red I, Rate Book, RBSS, AWD, and website
Customer Service training materials
Microsoft Office: Outlook, One Note, Teams. Word, Excel
Familiarity with Call Center Technology: IVR, Soft-Phone, Call Back Assist
CRM
Customer-Focused, Empathy, Service-Minded, Flexible, Task-oriented, Integrity, Multi-tasker
BS or BA degree in related field or equivalent work experience
2-3 years related work experience with life insurance products and/or direct customer contact or equivalent combination of training and experience
Preferred
Bilingual English/Spanish or English/French
Company
NR Consulting
NR Consulting is an information technology consulting firm that offers contingent hiring, direct hires, and managed IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sharabh Goyal
Founder & CEO
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