Client Support Engineer 1 jobs in United States
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Abacode, a Thrive company · 19 hours ago

Client Support Engineer 1

positionFairfax, VA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Abacode is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. They are seeking an Entry Level Client Support Engineer to perform implementation, integration, and support of computer systems in a mission-critical response operations environment.

Cyber SecurityInformation TechnologyNetwork Security

Responsibilities

Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
Install OS; test configuration; run diagnostics
Configure computers and devices for network
Image computer systems
Install updates and scripts
Run diagnostics, repair and test computer equipment/devices
Act as the first level support for customer technology problems and identify root causes, resolve, and monitor technology support requests in a timely, effective, and professional manner
Properly escalate and document unresolved queries to the next level of support
Regularly maintain internal service ticket and time entry information

Qualification

Windows OS experienceTechnical support experienceNetworking knowledgeCustomer service experienceWillingness to learnCommunication skillsTeam player

Required

Some college or equivalent experience; technical coursework
Entry level with some prior experience providing technical support in a business environment
Windows OS experience
Hands on and practical knowledge of networks and computer systems
Excellent oral and written communications skills with customers and peers; tactful and effective customer communications
Strong team player
Ability and willingness to evaluate and learn new technologies and apply them effectively
Previous position with customer service experience

Company

Abacode, a Thrive company

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Abacode: Your Trusted Cybersecurity & Compliance Partner Founded in 2014, Abacode has redefined industry standards by unifying cybersecurity and compliance into one fully managed program.
dateFounded in 2014
location
Tampa, Florida, USA
people-size51-200 employees
web-link
https://www.abacode.com/

Funding

Current Stage
Growth Stage
Total Funding
$4.85M
Key Investors
Ballast Point Ventures
2025-07-08Acquired
2020-01-10Series A· $4.85M

Leadership Team

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Michael Ferris
Former CEO and Current Shareholder
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Recent News

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Company data provided by crunchbase