State of Arizona Enterprise Technology (ASET) · 21 hours ago
CUSTOMER SERVICE REPRESENTATIVE 2
St George, UT
Full-time
Onsite
Entry Level
$35K/yr - $35K/yr
2+ years expThe State of Arizona Enterprise Technology is seeking a CUSTOMER SERVICE REPRESENTATIVE 2 to join their innovative team focused on enhancing transportation safety. The role involves performing various customer service activities at Ports of Entry, including interpreting motor vehicle codes, issuing permits, and handling cash transactions.
Information Technology & Services
No H1B
Responsibilities
Answer various inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies and procedures
Resolves customer issues, problems and/or concerns
Provides information to representatives of other states motor carrier entities, transportation personnel, law enforcement agencies, T&R offices and other governmental entities
Performs duties which involve continual public contact
Provides motor carrier customer contact, follow-up and information referral service relative to the ECD Enforcement programs
Issues applicable permits, routes over-dimensional loads and collects appropriate fees and taxes
Reconciles cash receipts and prepares daily deposits
Must Identify when enforcement actions is required and refer the problem to an enforcement officer or supervisor
Examines motor carrier vehicle registrations and related documents to determine authenticity
Qualification
Required
Valid Driver's license with acceptable driving record
Knowledge of Police Department functions, organization, mission, procedures, objectives, policies, rules and regulations particularly those applicable to law enforcement
Knowledge of practices of computer applications and software; of Spillman Cad RMS, Query Analyzer, Livescan, and Armani
Knowledge of Federal OSHA, State and County regulations and policies regarding safe work practices
Knowledge of Commercial Vehicle Safety Alliance (CVSA) laws, Arizona Police Officer Standards and Training (AZ Post Rules)
Knowledge of EPro/Transport, the Arizona Management System and all ADOT software used in Enforcement Services Bureau (ESB)
Skills in maintaining working relationships with other agency divisions, the public, employees and contractors
Skills in strong math, critical thinking, research and complex analysis
Skills in problem solving and conflict resolution, interpersonal and employee relations
Skills in multi-tasking and time management of multiple and sometimes competing priorities and deadlines
Skills in decision making
Skills in oral and written communication in the preparation of clear concise reports, correspondence and PowerPoint presentations
Skills in Google Platform
Ability to read, comprehend, and interpret detailed, complex written material
Ability to conduct research and compile findings
Ability to handle a variety of complex, sensitive and confidential materials simultaneously
Ability to prioritize work assignments and meet deadlines, resolve issues; be tactful but diplomatic
Ability to remain professional under stress
Ability to work independently without supervision
Ability to interact tactfully, persuasively and effectively, demonstrating sensitivity in dealing with individuals from diverse backgrounds
Ability to work cooperatively as part of a team and remain calm and focused and adapt quickly to changing priorities
Ability to handle face to face contact with irate individuals
Background check is required
Preferred
2 or more years administrative and/or operations support experience meeting the knowledge, skills, and abilities
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Company
State of Arizona Enterprise Technology (ASET)
The Arizona Strategic Enterprise Technology (ASET) Office develops and executes the statewide information technology strategy, while also providing capabilities, services, and infrastructure to ensure the continuity of mission-critical and essential systems.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase