Western Dental & Orthodontics · 19 hours ago
IT Clinic Supp Speclist 1
Orange, CA
Full-time
Onsite
Entry Level
1+ years expWestern Dental & Orthodontics is seeking a Technical Support Specialist I to join their IT Infrastructure team. This role involves providing technical support, resolving routine issues, and administering user accounts while ensuring high-quality customer service.
Hospital & Health Care
Responsibilities
Triage and respond to service requests received via phone calls, email, and self-service tickets
Resolve routine incidents and service requests; escalate complex issues to the appropriate next level of support
Maintain clear, timely communication with end users by providing updates on ticket status and resolution progress
Determine priority and severity levels for incoming requests and route tickets to the appropriate support teams
Partner with management to address emergency issues promptly and identify recurring or widespread issues
Accurately enter, track, and update all service requests within the ITSM system
Follow up on tickets at various stages, including shipment tracking, approvals, and vendor coordination
Administer user accounts across multiple systems, including access provisioning and deprovisioning
Perform basic troubleshooting of hardware, software, and peripheral devices
Configure replacement equipment and stage devices for projects and deployments
Ship, receive, and manage IT equipment inventory
Perform additional duties as assigned by management
Qualification
Required
High School Diploma or GED required; Bachelor's degree preferred
Proficiency with Microsoft Office applications
1–3 years of experience in a customer service or technical support environment
Availability to work rotating shifts: Monday–Friday: 6:00 a.m. – 8:00 p.m.; Saturday: 6:00 a.m. – 4:30 p.m
Excellent phone communication, customer service, and problem-solving skills
Willingness to obtain relevant technical certifications for the role
Preferred
Experience supporting a high-volume, ticket-driven environment preferred
Company
Western Dental & Orthodontics
Western Dental & Orthodontics (including affiliates such as Brident & Vital Smiles) is one of the nation’s largest dental providers and the leader in accessible, affordable oral healthcare.
Founded in 1903Orange, CA, US
1001-5000 employees
H1B Sponsorship
Western Dental & Orthodontics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (23)
2023 (27)
2022 (44)
2021 (51)
2020 (56)
Funding
Current Stage
Late StageLeadership Team
Jon Bennett
Chief Information Officer
Vivek Kumar
Chief Credit Officer
Recent News
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