LifeMD · 10 hours ago
Manager, Patient Experience & PMO
United States
Full-time
Remote
Mid, Senior LevelLifeMD is a leading digital healthcare company committed to expanding access to virtual care and improving patient outcomes. The Manager of Patient Experience and PMO will lead initiatives to enhance patient-centered care and drive organizational projects to successful completion, serving as a bridge between clinical, operational, and administrative teams.
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Responsibilities
Lead and advance patient experience strategies aligned with organizational goals and quality standards
Analyze patient feedback, satisfaction data, and experience metrics to identify trends and improvement opportunities
Partner with clinical and operational leaders to design and implement patient-centered initiatives
Oversee service recovery processes and ensure timely resolution of patient concerns
Promote a culture of empathy, accountability, and continuous improvement across the organization
Establish and manage PMO standards, tools, and methodologies to support organizational initiatives
Lead and oversee cross-functional projects from initiation through execution and closure
Ensure projects are delivered on time, within scope, and aligned with strategic priorities
Facilitate collaboration among clinical, operational, IT, and administrative stakeholders
Track project performance, risks, dependencies, and outcomes, providing regular executive-level reporting
Support change management efforts related to patient experience and operational improvement initiatives
Qualification
Required
Bachelor's degree in Healthcare Administration, Business Administration, Project Management, or a related field
Proven background in patient experience leadership within a healthcare setting
Demonstrated success managing cross-functional, enterprise-wide initiatives
Experience establishing or leading a Project Management Office (PMO) or managing complex project portfolios
Strong knowledge of healthcare operations, patient satisfaction metrics, and service excellence frameworks
Proficiency in project management tools and methodologies (e.g., Agile, Waterfall, Lean, Six Sigma)
Exceptional communication, facilitation, and stakeholder management skills
Strong analytical, organizational, and problem-solving abilities
Ability to influence without authority and navigate complex organizational structures
Preferred
Master's degree
Project Management Professional (PMP) or equivalent
Lean Six Sigma (Green Belt or Black Belt)
Certified Patient Experience Professional (CPXP)
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Company
LifeMD
LifeMD is a telehealth company that provides a high-quality, cost-effective, and convenient way to access primary and specialized healthcare from the comfort of one’s home.
Founded in 2016
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-22IPO
Leadership Team
Justin Schreiber
Chairman & CEO
Marc Benathen
Chief Financial Officer
Company data provided by crunchbase