BUHLMANN Diagnostics Corp · 1 day ago
Key Account Manager (KAM) Northeast, Southeast, West and Central Regions
United States
Full-time
Onsite
Entry, Mid Level
2+ years expBUHLMANN Diagnostics Corp is a commercial affiliate of BÜHLMANN Laboratory AG, dedicated to providing exceptional sales and technical services in the diagnostics field. The Regional Key Account Manager will be responsible for managing and expanding business in their assigned region, ensuring customer satisfaction, and driving new business development while supporting existing relationships.
BiotechnologyManufacturingMedical Device
No H1B
U.S. Citizen OnlyHiring Manager
Jennifer Stuart
Responsibilities
Full revenue responsibility for the regional sales including forecasting and target performance achievement
Develop and maintain strong relationships with new and existing customers to achieve annual sales quota
Prepare and execute regular customer business reviews
Identify and pursue new business opportunities, supporting account expansion and product adoption
Collaborate with partner account executives during customer meetings, demos, and validations
Manage customer inquiries, leads, and technical complaints in a timely and professional manner
Prepare and deliver effective product presentations and training sessions for customers, internal teams, and partners
Maintain accurate records of customer communications and opportunities within the CRM system
Attend industry conferences and events to promote products, develop new business, and engage with current customers
Participate in strategic account management activities, including forecasting, contract renewals, and long-term planning
Manage and drive the development of their accounts, including key activities such as strategic account management and post-sales implementation
Build the funnel of opportunities and drive the acquisition of new customers
Manage routine renewals of base business accounts and negotiate long-term contracts
Provide ongoing training and coaching to customers
Oversee progress of cross-functional implementation team (post-sale) with project manager
Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue
Qualification
Required
Bachelor's degree in a STEM discipline or Commercial field required; degree in clinical or laboratory sciences preferred
Background in structured, consultative sales methodologies (e.g. Blue Sheets / Strategic Selling, SPIN, or equivalent) with the ability to navigate complex buying committees and long sales cycles
Minimum of 2 years track record in the medical diagnostic industry with an emphasis on managing and expanding existing accounts/territory, managing and improving customer relationships and improving profitability of accounts/territory
Sales or Commercial experience within the diagnostics or laboratory technology industry is required
Proficiency with Microsoft Office Suite and CRM platforms (e.g., Salesforce)
Strong organizational, analytical, and communication skills, with a commitment to quality and compliance
Excellent interpersonal and relationship management skills, with an innate ability to listen, empathize, and respond effectively to customer needs
Strategic thinker capable of balancing technical depth with commercial acumen
Strong problem-solving and project management abilities
Self-motivated and organized, able to work independently and collaboratively across teams
Professional demeanor with a commitment to continuous learning and customer service excellence
Preferred
Experience with clinical chemistry analyzers and immunoassays preferred
Medical Laboratory Scientist / Medical Technologist (ASCP) certification preferred
Benefits
401(k)
Health
Dental insurance
20 days of PTO annually
Company
BUHLMANN Diagnostics Corp
BÜHLMANN Diagnostics Corp (BDC) is a North American affiliate of BÜHLMANN Laboratories AG, a leading manufacturer of ELISA assay kits, RIA assay kits, lateral flow assays, flow cytometry assays, Turbidimetric assays, antibodies, and proteins worldwide.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase