Customers Bank · 7 hours ago
Head Teller
Wyomissing, PA
Full-time
Onsite
Mid Level
3+ years expCustomers Bank is a super-community bank focused on delivering memorable customer experiences. The Head Teller serves as a key front-line leader, providing oversight and support to the teller team while ensuring operational excellence and high standards of customer service.
BankingCommercialFinancial ServicesVenture Capital
Responsibilities
Provide daily direction, coaching, and support to tellers to ensure efficient handling of customer transactions and service needs
Serve as the first point of contact for teller questions, complex transactions, and operational issues
Review and verify the work of tellers; assist in resolving cash drawer discrepancies or transaction-related issues
Participate in training new tellers and reinforcing adherence to policies, procedures, and service standards
Monitor teller performance and workflow to ensure timely, accurate, and customer-focused service
Perform all teller responsibilities at an expert level while modeling superior service for the team
Maintain and monitor branch cash levels within established policies; oversee balancing and maintenance of the vault, ATM, and cash recyclers (if applicable)
Record daily cash balances, verify totals, and ensure dual-control procedures are followed at all times
Complete daily, monthly, and quarterly operational reports and audits accurately and promptly
Conduct daily research on accounts and documentation to ensure compliance with all regulations, internal policies, and audit standards
Deliver exceptional customer service by actively engaging customers, building rapport, and creating memorable experiences
Resolve difficult or escalated customer situations quickly and professionally
Assist customers with account opening, maintenance, inquiries, and general banking support
Identify customer needs and cross-sell or refer financial products and services to the appropriate internal partners
Qualification
Required
High School Diploma required
Outstanding interpersonal skills with a strong desire to deliver exceptional customer service
Ability to understand and adhere to security, compliance, and dual-control procedures while maintaining strict confidentiality
Strong attention to detail and ability to multitask in a fast-paced environment
Effective time-management skills to meet daily operational and service demands
Ability to recognize customer issues through active listening and escalate when necessary
Preferred
Bank teller or retail banking experience preferred
Minimum 3 years of customer-facing experience, with prior cash-handling experience strongly preferred
Demonstrated leadership abilities or experience overseeing team members is a plus
Proficiency in MS Office Suite
Basic knowledge of core banking systems (preferred)
Company
Customers Bank
Customers Bank offers commercial, consumer, and specialty banking services.
Founded in 1997Washington, District of Columbia, USA
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$357.95M2025-09-03Post Ipo Equity· $150M
2019-12-10Post Ipo Debt· $74.75M
2014-12-30IPO
Leadership Team
Philip Watkins
Chief Financial Officer
Robert Fischer
Senior Vice President, Regional Chief Lending Officer
Recent News
Morningstar.com
2026-01-18
Company data provided by crunchbase