The Agora Companies · 2 weeks ago
Customer Service Representative
Hunt Valley, MD
Full-time
Hybrid
Entry Level
$40K/yr - $45K/yr
1+ years expThe Agora Companies is a group that supports various publishing groups worldwide, focusing on helping individuals manage their finances, health, and lifestyle. They are seeking a Customer Service Representative to provide support to customers, resolve issues, and assist with account management while contributing to a customer-centric culture.
Management Consulting
Responsibilities
Resolve customer issues efficiently, ideally on first contact
Assist customers with account-related questions, product support, and account navigation
Handle inbound sales calls for newsletter products
Educate customers on how to avoid future issues and maximize product value
Retain valued customers through respectful, solution-oriented communication
Track customer feedback and share insights with internal teams
Contribute to a customer-centric culture
Think critically and independently to troubleshoot and resolve customer concerns
Remain flexible and assist with additional duties as needed
Qualification
Required
1–2 years of customer service experience, preferably in a call-center setting
Exceptional interpersonal and verbal communication skills
Strong problem-solving abilities and independent thinking
Working knowledge of Microsoft Office and Excel
Interest in learning about investing and financial trends
Ability to adapt in a fast-paced, high-volume environment
Benefits
Medical, vision, and dental insurance plans
401(k) plan with employer matching
Generous vacation time and paid holidays
Casual dress code
Highly flexible environment
Company
The Agora Companies
At The Agora Companies, we bring bold new ideas, unconventional viewpoints, perspectives and strategies to the global marketplace.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Compton
CFO
Pat Brannan CPA CVA MBA
Chief Financial Officer
Company data provided by crunchbase