ASG · 19 hours ago
Customer Success Specialist
Denver, Colorado
Full-time
Hybrid
Entry Level
$60K/yr - $65K/yr
2+ years expActabl is seeking a Customer Success Specialist responsible for driving product adoption and demonstrating ongoing value for Field customers. This role involves managing a portfolio of customers, collaborating with internal teams to enhance the customer experience, and implementing strategies to improve customer satisfaction.
Information TechnologySaaSSoftware
Responsibilities
Manage a portfolio of customers with a focus on customer education, product adoption, and long-term satisfaction. Act as the primary point of contact across the customer lifecycle
Collaborate with internal teams to escalate feedback and improve the overall customer experience
Drive customer engagement with proactive one-to-many strategies. Identify at-risk customers and reduce churn
Monitor customer health scores, usage data, and satisfaction metrics. Collaborate with teams for internal improvements
Implement and execute strategies and process to improve the overall customer experience and increase customer satisfaction
Qualification
Required
Bachelor's degree
2+ years of experience in a supporting a customer facing team role or similar role
Strong communication and interpersonal skills
Ability to work well under pressure and handle difficult situations with professionalism
Proficiency in excel/Google Sheets and reporting
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Experience with G-Suite and Monday
Understanding of data integrations
Preferred
Proficiency in ChurnZero, SalesForce, TeamSupport, Pendo - preferred but not required
Benefits
8% annual bonus target
Company
ASG
ASG is a software company that buys and builds SaaS businesses. It is a sub-organization of Alpine Investors.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.06M2022-05-05Debt Financing· $0.06M
Leadership Team
J
Jake Brodsky
Co-Founder & Board Member
Mark Strauch
Chairman and Co-Founder
Recent News
2025-12-17
2025-09-09
2025-08-23
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