Ziply Fiber · 18 hours ago
Senior Order Specialist
Everett, WA
Full-time
Onsite
Senior Level
$52K/yr - $88K/yr
7+ years expZiply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. The Senior Order Specialist will be responsible for overseeing Access Service Requests (ASRs) and Local Service Requests (LSRs), ensuring the smooth flow of orders from submission to completion while acting as the primary point of contact for customers and internal departments.
InternetManufacturingTelecommunications
Responsibilities
Day-to-day order operation of ASR and LSR Order processing, including but not limited to the following:
Review all ASRs and LSRs for comprehensiveness
Determine if the information is correct, complete, and accurately describes what the customer is ordering by validating required data fields using industry standard guidelines (i.e., NC/NCI decoder)
Interface directly with customer to resolve discrepancies between request on ASRs and LSRS
Issue orders in appropriate provisioning system M6
Determine tariff that is applicable
Translate ASR data codes into recognized USOCs and terms
Based on appropriate tariff, create layout of circuits ordered, complying with high-capacity hierarchy, to determine billable components
Establish appropriate non-reoccurring and reoccurring charges for each order based on the corresponding tariff or individual customer contract
Interface with customers with updates on order status and resolve questions or issues
Proactively advise customers of delays or changes pursuant to available facilities in area
Coordinate the escalation of orders
Provision network builds for new carriers and expansion of existing networks
Performs other duties as required to support the business and evolving organization
Qualification
Required
Bachelor's degree in Communications, Management of Information Systems, Engineering, Math, Science discipline, or equivalent combination of education and experience
Minimum of Seven (7) years of Telecommunications (ISPs, MSOs & Telcos) experience
Minimum of three (3) years of Commercial customers order operation or billing support management experience
Strong attention to detail and problem-solving skills
Preferred
Knowledge with services such as DS0, DS1, DS3, Optical services, Layer 1 and Layer 2 Ethernet, Switched Access, UNE, ATM, Frame Relay, etc
Knowledge of ASOG (Access Service Ordering Guidelines) and LSOG (Local Service Ordering Guidelines)
Understanding of the VFO, DPI and M6 systems. Access and Local Product & Service knowledge
Experience with Fiber, Ethernet, TDM/SONET networks technology & protocols
Ability to provide excellent customer service
Excellent written and verbal communication skills across all levels (team members, peers & senior management)
Benefits
Medical
Dental
Vision
401k
Flexible spending account
Paid sick leave and paid time off
Parental leave
Quarterly performance bonus
Training
Career growth and education reimbursement programs
Company
Ziply Fiber
Ziply Fiber offers fiber-optic phone, TV, and internet with coverage checks, support, and package details.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$500MKey Investors
Cable ONE
2024-11-05Acquired
2022-11-04Corporate Round· $50M
2022-09-08Private Equity· $450M
Leadership Team
David Bohan
Chief Financial Officer
Christopher Denzin
Chief Operating Officer
Recent News
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