LJA · 11 hours ago
IT Helpdesk Technician
Katy, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expLJA is an employee-owned company committed to fostering a culture of respect and collaboration. The IT Helpdesk Technician will provide second-level technical support for desktop and laptop PCs, network printers, and mobile devices, while also responding to technical inquiries and managing access requests.
Civil Engineering
Responsibilities
Providing first contact technical support for desktops, laptops, printers, and mobile devices
Respond to employee-owners’ inquiries via telephone, email, Teams chat or Fresh Service (FS) ticketing system
Handle Active Directory (AD) password resets, AD account unlocks, MFA assistance, and other access requests according to established procedures
Escalate unresolved issues to Level 1 support with detailed notes and diagnostic information
Monitor routine system alerts and take appropriate action based on guidelines
Contribute to knowledge base updates by documenting new solutions to existing problems
Provide clear communication to employee owners regarding statuses, next steps and expected resolution times
Performing any additional duties or tasks, as required
Qualification
Required
Some college coursework or equivalent professional experience preferred
CompTIA A+ preferred
0-2 years of experience in desktop support or IT helpdesk roles
Fundamental knowledge of Windows 10/11, MacOS, Office 365, and Active Directory
Exposure with network troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
Familiarity with using ticketing systems, e.g. Fresh Service, Track-it, Service Now, or Remedy
Excellent problem-solving, communication, and customer service skills
Ability to work independently and prioritize tasks in a dynamic and fast-paced environment
Preferred
Familiarity with IT service management (ITSM) tools like Fresh Service or similar
Experience supporting Engineering software such as AutoCAD, Bentley, Projectwise, or ESRI ArcGIS preferred
Basic understanding of cybersecurity best practices and endpoint protection
Benefits
Generous Time Off: PTO, paid holidays, and a full office closure between Christmas and New Year’s.
Comprehensive Benefits: Multiple plan options for health, dental, and pets. Along with mental health support.
Family Support: Paid maternity and parental leave to help you focus on what matters most.
Education Support: Tuition reimbursement and in-house courses provided by our Learning and Development team.
Referral Bonuses: Know great talent? Get rewarded for helping us grow.
Community Impact: Company-sponsored volunteer days and philanthropic initiatives.
Professional Development: Memberships to industry organizations to keep you connected and growing.
Career Growth: Great internal mobility opportunities to advance your career.
Fun Culture: LJA social events, employee sports teams, bring your kid to work day, etc.
Company
LJA
Employee-Owned. Client Focused. LJA is an employee-owned, full-service, comprehensive multi-disciplinary consulting firm.
1001-5000 employees
H1B Sponsorship
LJA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
James Ross
President and CEO
Recent News
Company data provided by crunchbase