Software Support Specialist jobs in United States
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PreBorn! · 2 hours ago

Software Support Specialist

positionWhitestown, IN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

PreBorn! is a Christ-centered nonprofit based in Indianapolis, Indiana, dedicated to supporting life-affirming pregnancy clinics nationwide. The Software Support Specialist role contributes to this mission by providing frontline application support for internal operations and partner clinics, ensuring that clinical, call center, and telehealth tools function effectively.

Health CareHealth DiagnosticsNon ProfitWomen's

Responsibilities

Provide first-level support for EMR, telehealth, scheduling, call center, and other clinic applications
Diagnose, troubleshoot, and resolve software issues or coordinate escalations with IT/vendor partners
Manage user access, permissions, and basic configuration changes
Support application maintenance, updates, and rollout of new functionality
Communicate with internal and external stakeholders to understand and document system issues
Recommend and document workflow and process improvements to optimize efficiency
Create and maintain support documentation (FAQs, process guides, procedures)
Ensure adherence to HIPAA, privacy standards, and organizational policies

Qualification

Technical troubleshootingCustomer serviceEMR/EHR systemsMicrosoft Office/TeamsHIPAA complianceTelehealth operationsCreative problem solvingCollaborationAdaptabilityCommunication skills

Required

Experience supporting software users, preferably in healthcare, telehealth, or related environments
Strong technical troubleshooting and customer service skills
Familiarity with clinic or patient-facing workflows is a plus (e.g., EMR/EHR or telehealth operations)
Ability to explain technical solutions clearly to non-technical users
Proficient with Microsoft Office/Teams and comfortable learning new systems quickly

Preferred

Experience with platforms such as Epic, Athenahealth, NextGen, AdvancedMD, or similar clinical/telehealth systems
Familiarity with HIPAA, security best practices, and clinical documentation standards

Company

PreBorn!

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PreBorn! is a non-profit pro-life organization offering free ultrasounds and support to pregnancy clinics.
dateFounded in 2007
location
Indianapolis, Indiana, USA
people-size51-200 employees
web-link
https://preborn.com

Funding

Current Stage
Growth Stage

Leadership Team

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Daniel Steiner
Founder
Company data provided by crunchbase