Datavault AI, Inc. · 20 hours ago
Customer Implementation Manager
Philadelphia, PA
Full-time
Onsite
Senior Level
5+ years expDatavault AI, Inc. is a provider of high-performance computing software and data-management solutions. They are seeking a Customer Implementation Manager to oversee the post-sale implementation and onboarding experience, ensuring customers successfully adopt their solutions and realize value. This role involves leading implementations, coordinating resources, and empowering customer teams through training and documentation.
Artificial Intelligence (AI)BlockchainData ManagementInformation Technology
Hiring Manager
Shannon Malcom Peters
Responsibilities
Own end-to-end customer implementations from kickoff through go-live and stabilization. Ensure delivery on time, within scope, and aligned to customer success criteria
Develop and manage project plans, timelines, milestones, risks, and dependencies
Act as the primary point of contact during implementation, ensuring clear communication and accountability
Partner with Product, Engineering, Sales, and Support to resolve implementation challenges and drive successful outcomes
Design and deliver customer onboarding programs tailored to client goals, maturity, and use cases
Lead enablement activities including training sessions, workshops, demos, and best-practice guidance
Develop and maintain enablement assets such as playbooks, onboarding guides, FAQs, and training materials
Ensure customers understand product capabilities, workflows, and value drivers to accelerate adoption
Identify adoption gaps and proactively recommend enablement strategies to drive usage and outcomes
Build trusted relationships with customer stakeholders, including technical and business users
Translate customer business objectives into implementation and enablement plans
Set clear expectations, manage change, and handle escalations with professionalism and empathy
Partner closely with Customer Success Managers to ensure a smooth transition post-implementation
Continuously refine implementation and enablement processes to improve efficiency and scalability
Capture customer feedback and implementation learnings to inform product enhancements and roadmap priorities
Contribute to standardization of onboarding and enablement methodologies across customer segments
Qualification
Required
5–7+ years' experience in post-sales implementations, client enablement, customer onboarding, technical support, solutions consulting, or sales enablement
Proven and specific experience working with a combination of analytics, data, or cloud-based platforms, High Performance Computing (HPC), Blockchain, SaaS and/or Web 3.0 technology platforms
Strong project management skills with the ability to juggle multiple customers and timelines simultaneously
Excellent communication and presentation skills, with comfort engaging both technical and non-technical audiences
Customer-first mindset with a strong bias toward action and problem-solving
Experience with enterprise or mid-market B2B customers
Experience creating training programs or enablement content
Benefits
Competitive salary and benefits package.
A fast-paced, high-impact work environment.
Opportunity to work closely with executive leadership.
The chance to work with cutting-edge technologies and make a significant impact.
A culture of innovation, ownership, and growth.
Company
Datavault AI, Inc.
Datavault AI™ (Nasdaq: DVLT) is leading the way in AI driven data experiences, valuation and monetization of assets in the Web 3.0 environment.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sonia Choi
Founder & Chief Marketing Officer
Recent News
2026-01-16
Company data provided by crunchbase