Enfuze · 15 hours ago
Product Support Engineering Technician
Evanston, IL
Full-time
Onsite
Entry Level
1+ years expEnfuze is a fast-growing startup that manufactures and distributes premium outdoor audio and smart outdoor systems. They are seeking a Product Support Engineering Technician who will play a key role in product development, testing, and technical support while troubleshooting hardware and software issues.
Consumer Electronics
Hiring Manager
Jamie Hammer
Responsibilities
Support product development, testing, and validation
Diagnose technical issues and develop structured action plans
Troubleshoot hardware, firmware, DSP, and system-level issues
Design and execute amplifier, power supply and speaker test setups
Support DSP programming and microcontroller firmware updates
Create assembly, manufacturing, and installation documentation
Train and support installation teams
Provide technical support to distributors and customers
Support local and remote field installations
Assist with new product launches and regional ramp-ups
Travel within Chicagoland and other U.S. markets (~15–20%)
Identify, build, and continuously improve technical and operational processes
Qualification
Required
1–3 years of hands-on technical, field service, AV, low-voltage, or electronics experience
Experience with hardware troubleshooting
Familiarity with audio systems, DSP, or embedded systems
Strong problem-solving and diagnostic skills
Comfortable working directly with customers
Demonstrated capability to be a self-starter, requiring little direction to move the ball forward
Preferred
Associate degree, technical certificate, or equivalent hands-on experience
Benefits
12 days of paid time off (PTO), inclusive of vacation and sick time
7 paid holidays
Flexible work-from-home options when project work allows
Company
Enfuze
Enfuze believes that the future of home living involves a harmonious blend of indoor comfort and outdoor freedom.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase