University of Missouri-Columbia · 1 week ago
SUPPORT SYSTEMS ADMINISTRATOR-ON SITE
Columbia, MO
Full-time
Onsite
Mid Level
$53K/yr - $65K/yr
3+ years expThe University of Missouri is seeking a Support Systems Administrator to provide high-level IT support for the Division of Research, Innovation and Impact. The role involves diagnosing and troubleshooting hardware and software issues, providing customer service, and collaborating with IT personnel to resolve problems.
Higher Education
No H1B
Responsibilities
Diagnose, troubleshoot, and research a variety of in-depth hardware and software issues/problems
Setup, install and support various hardware and software configurations including Mac and Windows OS support, desktop and laptop computers, tablets, smart phones, miscellaneous peripherals and enterprise applications
Determine and initiate appropriate and immediate actions needed to restore normal services with minimal down time. Communicate status, cause, and resolution to customers in a professional and timely manner
Use technology tools and resources including Active Directory/Azure, Lansweeper, JAMF, Teams, OneDrive, Bomgar (for remote support) etc. Utilize internal tools to AD Accounts, Security Groups, and Distribution Lists. Participate in technology working groups to advance concepts and practices for the entire university
Provide training/direction to faculty, staff, and students in the use of operating system software, supported device software, connectivity to campus networks and servers, and in resolution of complex hardware and software problems
Training and mentoring other technical staff in systems support responsibilities
Collaborate with other team members, and other IT support groups to maintain division wide continuity
Consult with end users to analyze their technological requirements including hardware, commercially available software, site-licensed software, or applications. Maintain advanced knowledge of new products, upgrades, and technologies
Qualification
Required
3 years of direct desktop/workstation support (hardware/software)
Bachelors Degree in Computer Science or equivalent work experience
Expansive knowledge of desktop/workstation hardware/software/operating systems (configuration and connectivity)
Excellent technical knowledge and aptitude network file servers, applicable software, and troubleshooting techniques
Familiarity with systems administration and security principles
Familiarity with enterprise management technology for Windows and Macintosh platforms
Familiarity with Active Directory and SCCM
Familiarity with installation, maintenance and support of wireless technologies
Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff
Strong customer service skills
Preferred
3-5 years of experience in a research university (or similar industry setting) providing IT support to faculty, staff and students
Benefits
Medical, dental and vision plans
Retirement
Paid time off
Short- and long-term disability
Paid parental leave
Paid caregiver leave
Educational fee discounts for all four UM System campuses
Company
University of Missouri-Columbia
The University of Missouri-Columbia offers a comprehensive range of programs, services, and activities as a public research university.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carli Carmack
PROGRAM/PROJECT SUPPORT COORDINATOR SR
Chad Higgins
Interim Vice Chancellor for Extension and Engagement & Chief Engagement Officer for the UM System
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