Compunnel Inc. · 10 hours ago
Information Technology Help Desk Technician-- JAIDC5721795
Franklin, WI
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrCompunnel Inc. is seeking tech-savvy, customer-focused professionals to join their dynamic Technical Support team. In this role, you will serve as the first point of contact for technical support across hardware, software, connectivity, and account issues, handling an average of 25 customer interactions per day via phone and chat.
Information Technology & Services
Hiring Manager
Sumit Tripathi
Responsibilities
Troubleshoot Windows 10/11, MS Office 365, mobile and desktop hardware, printers, and internal applications
Provide remote support using industry-standard tools
Maintain accurate ticket documentation and resolve or escalate as needed
Deliver excellent customer service while adhering to performance metrics (attendance, quality, resolution rates)
Operate in a fast-paced, high-volume helpdesk environment
Qualification
Required
High School Diploma or GED required; Associate degree or equivalent work experience preferred
50+ WPM typing speed recommended
Strong working knowledge of Microsoft Office, Outlook, and remote troubleshooting tools
Excellent verbal and written communication skills
Strong analytical and problem-solving ability
Ability to adapt to a changing technical landscape and fast-paced environment
Demonstrated professionalism, attention to detail, and initiative
Preferred
Prior experience in a multi-channel support environment preferred
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
Founded in 1994
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase