Securin Inc. · 6 days ago
Customer Success Manager
Albuquerque, NM
Full-time
Hybrid
Entry Level
1+ years expSecurin Inc. is a company focused on customer success in the cybersecurity space, and they are seeking a Customer Success Manager to lead client onboarding and relationship management. The role involves ensuring client satisfaction, driving product adoption, and collaborating with various teams to advocate for client needs.
Computer & Network Security
Hiring Manager
Adam F. Crespín
Responsibilities
Lead the onboarding process of new clients to ensure a smooth transition onto our platform
Educate clients on our products' features, benefits, and functionalities to help drive adoption
Develop and customize the onboarding plan based on the client’s needs
Serve as a primary/single point of contact for clients to build strong relationships based on trust and transparency
Conduct regular surveys (NPS/ad-hoc check-ins)
Serve as the primary point of contact for assigned clients, building strong relationships based on trust and transparency
Conduct regular check-ins to assess client satisfaction, gather feedback, and address concerns
Oversee and deliver quarterly or yearly business reviews that align with customers' overall security posture goals
Collaborate with cross-functional teams, including sales, product development, and support, to advocate for client needs and drive product enhancements
Proactively monitor client usage and engagement metrics to identify opportunities for upselling and expansion
Develop strategies to maximize client retention and minimize churn rates
Lead renewal discussions and negotiate terms and agreements to ensure continued partnership
Champion the voice of the customer internally, providing insights and feedback to inform product roadmap decisions
Act as a trusted advisor to clients, offering strategic guidance and best practices to maximize the value of our solutions
Encourage customer advocacy through case studies, testimonials, and referrals
Coordinate training sessions and workshops to empower clients to utilize our products effectively
Provide ongoing support and troubleshooting assistance to address client inquiries and technical issues
Develop and maintain comprehensive documentation and knowledge resources for self-service support
Qualification
Required
Bachelor's degree in Business Administration, Computer Science, or related field (or equivalent experience)
1-3 years of proven experience in a customer-facing role, preferably within the SaaS or technology industry
Strong understanding of cyber security concepts and solutions
Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
Strategic mindset with a focus on driving customer success and achieving business objectives
Detail-oriented and organized, capable of managing multiple projects and priorities simultaneously
Proficiency in CRM software and other relevant tools (e.g., Salesforce, Zendesk, Catalyst, Gainsight, Zoho)
Willingness to travel occasionally for client meetings or industry events
Preferred
Experience in working with SLED customers is preferred but not a must
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life & AD&D Insurance
Short-Term & Long-Term Disability
Flexible Enrollment with Rippling
MaxFlex Unlimited PTO
401K Benefit
Company
Securin Inc.
Securin is obsessed with helping leaders continuously improve their security posture.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kiran Chinnagangannagari
Co-Founder, Chief Product & Technology Officer
Rahul Kannan
President and Chief Operating Officer
Company data provided by crunchbase