EOS IT Solutions · 12 hours ago
Data Center Service Manager
New Albany, OH
Full-time
Onsite
Mid, Senior Level
$100K/yr - $125K/yrEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services. They are seeking a highly motivated Data Center Service Manager to oversee and lead the operations of their global data center, ensuring continuous improvement of services and managing day-to-day operations.
CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo
Responsibilities
Lead cross-functional teams in the planning, execution, and successful completion of data center and network installation projects
Ensure alignment with project goals, ensuring all milestones are met according to agreed timelines
Develop and manage comprehensive project plans that define scope, schedule, budget, resource allocation, and risk management strategies
Drive execution to ensure efficient delivery and high-quality outcomes
Build and nurture strong relationships with internal stakeholders, external vendors, and subcontractors
Facilitate ongoing communication and collaboration throughout the project lifecycle to ensure smooth project delivery
Oversee resource allocation for personnel, equipment, and materials
Optimize resource utilization to enhance efficiency and ensure timely project delivery
Establish and implement rigorous quality control measures to meet project specifications and regulatory requirements, ensuring successful project delivery
Proactively identify potential risks or issues and create risk management strategies to minimize disruptions
Develop mitigation plans to ensure projects are completed on time and within scope
Monitor and track project budgets, expenses, and potential cost-saving opportunities
Ensure strict adherence to financial guidelines and accurate reporting
Prepare regular status reports, performance metrics, and project updates for stakeholders
Provide clear communication on progress, challenges, and milestones to leadership and clients
Lead post-project reviews and lessons learned sessions
Identify process improvements and best practices to drive innovation and enhance future project performance
Qualification
Required
Proven experience managing global technical teams and supporting enterprise network deployments and operations
Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and circuit troubleshooting
Experience with process improvement and systems development, particularly through automation to streamline workflows
Demonstrated ability in managing change control processes and conducting maintenance activities in production environments
Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs
Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence
Ability to manage and prioritize multiple tasks and ensure delivery within tight deadlines
Excellent leadership and interpersonal skills to foster collaboration across global teams
Strong communication skills with the ability to convey complex technical issues clearly to clients and decision-makers
Self-motivated and proactive in identifying and solving problems independently
Strong organizational and time-management skills, with the ability to manage sensitive and confidential information
Ability to influence, negotiate, and make decisive decisions in high-pressure environments
Solid understanding of service management principles, ITIL, or equivalent frameworks
Preferred
Experience with Data Center operations, cloud computing, and large-scale infrastructure deployments
Certifications in project management (e.g., PMP, PRINCE2) or IT service management (e.g., ITIL)
Data-driven with a focus on continuous improvement and optimization of service delivery
Benefits
Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
10 Days of Paid Time Off (PTO) annually
12 Paid Holidays
6 Sick Days (available after 90 days of employment)
401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
Company
EOS IT Solutions
A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
Founded in 2008
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Strain
CEO
Recent News
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