Cotiviti · 19 hours ago
Client Service Analyst - PPM
United States
Full-time
Remote
Entry Level
$20.50/hr - $24.50/hr
1+ years expCotiviti is a company that provides healthcare solutions, and they are seeking a Client Service Analyst to support the client-facing team on coding, policy, and operational activities. The role involves generating reports, managing client inquiries, and performing data analytics to ensure effective communication and support for clients.
Responsibilities
Supports Client Policy Manager (CPM) through various aspects of the Periodic Update, Prior Approval, and New Policy processes:
Generates policy maintenance presentations, assists in the analysis, assists with decision capture, and pulls necessary reports
Generates New Policy Presentations, the associated decision matrices, and pulls all Business Objects (BO) and Presentation Manager (PM) reports for analysis
Assists in formatting both Periodic Update and New Policy Presentation documents for client presentation by the CPM and Medical Director
Generates presentations for client and internal ad hoc change requests. For ad hoc requests the CSA documents and finalizes decisions in the appropriate application and creates the Project Request, attaching all documents and assigning to appropriate Operations Team member(s)
Runs reports to identify and close Project Requests as defined by CPM/CSM after the production release lockdown each month
Reviews, analyzes, and responds to Policy and Operational Inquiries by defined desired completion date
Communicates to the client team when the desired completion date needs to be adjusted due to complexity and/or additional research
Performs multi-faceted data and report analytics. Determines the applicable BO reports to run based on the client team inquiry. Analyzes the report output and provides accurate client or policy information based on thorough report analytics
Generates, modifies, and formats Web Intelligence (Webi) reports for ad hoc purposes which includes determining the necessary parameters and building the report, performing analysis and summarizes findings to the client team. Validates the Project Release Validation Report (RVR) report for the client team on an ad hoc or recurring basis
Enters client inquiries, report requests, and research requests into the designed software application (i.e., JIRA) for routing, tracking, and completion
Manages Client Inquiry Log entries and provides reporting to the client team. Researches and examines client questions and drafts an accurate response to the client
Actively participates in team, department, business unit, and corporate meetings
Complete all responsibilities as outlined in the annual performance review and/or goal setting
Complete all special projects and other duties as assigned
Must be able to perform duties with or without reasonable accommodation
Qualification
Required
B.S., B.A, in business or healthcare related field, or equivalent experience preferred
Requires less than 1 year of related experience
Advanced knowledge of Excel (pivot tables, complex formulas, VLOOKUPs, statistical functions)
US Healthcare industry and claims analysis experience
Excellent analytical skills with ability to troubleshoot problems and find root causes
Effective problem-solving skills
Professional with ability to properly handle confidential information
Ability to work well independently and in a team environment
Ability to handle multiple tasks, prioritize and meet deadlines
Excellent written and verbal communication skills
Attention to detail and accuracy
Organizational skills
Works with a sense of urgency
Ability to follow defined policies and procedures
Strong interpersonal skills
Desire and capacity to learn new concepts and software
Exhibits behaviors consistent with Cotiviti Values: Customer Driven, Accountable, Open, Collaborative
Ability to work in a fast-paced environment, effectively organize, plan, prioritize, and meet deadlines, producing high-quality, error-free deliverables
Excellent written and verbal communication and interpersonal skills
Demonstrated success in developing strong, trust-based professional relationships with clients in multiple roles and levels
Ability to work with on-site and remote cross-functional product teams and customers
Benefits
Medical
Dental
Vision
Disability
Life insurance coverage
401(k) savings plans
Paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti
Company
Cotiviti
Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States.
5001-10000 employees
H1B Sponsorship
Cotiviti has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (165)
2024 (118)
2023 (90)
2022 (102)
2021 (72)
2020 (67)
Funding
Current Stage
Late StageLeadership Team
Adam Gilbert
Director, Interoperability Operations and Partnerships
Chris McIntyre
Sr. Program Manager, RQNC Operations
Recent News
2024-04-07
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