State of Missouri · 15 hours ago
Benefit Program Associate
Moberly, MO
Full-time
Onsite
Entry Level
1+ years expThe State of Missouri is seeking a Benefit Program Associate for the Family Support Division at the Randolph County Resource Center. The role involves working directly with customers to answer questions, process applications, and maintain documentation while ensuring compliance with agency policies.
AgricultureGovernmentInformation Technology
Responsibilities
Work directly with customers to answer questions about their situation
Work directly with customers to enter verifications/changes on their cases
Monitor local drop boxes and scan/index documentation appropriately
Work to register applications
Register applications dropped off at their location
Register applications through the FSD Docs and other Queues
Direct local customers to the correct next step in their process
Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment
Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures
Review documents for accuracy, completeness and compliance
Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files
Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving
Perform, review, and verify complex computations involving the application of rules and regulations
Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties
Other duties as assigned
Qualification
Required
High School diploma or equivalent
1-3 years of relevant experience
Work directly with customers to answer questions about their situation
Work directly with customers to enter verifications/changes on their cases
Monitor local drop boxes and scan/index documentation appropriately
Work to register applications
Register applications dropped off at their location
Register applications through the FSD Docs and other Queues
Direct local customers to the correct next step in their process
Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment
Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures
Review documents for accuracy, completeness and compliance
Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files
Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving
Perform, review, and verify complex computations involving the application of rules and regulations
Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties
Other duties as assigned
Benefits
Defined pension plan
Generous amounts of leave and holiday time
Eligibility for health insurance coverage
Company
State of Missouri
The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Mccarthy
Chief Technology Officer
Jennifer Tidball
Chief Operating Officer at Missouri Department of Social Services
Recent News
2025-08-22
Seattle TechFlash
2025-05-10
Company data provided by crunchbase