Anthropic · 20 hours ago
Customer Trust Specialist
San Francisco, CA | New York City, NY
Full-time
Onsite
Senior Level
$255K/yr - $270K/yr
5+ years expAnthropic is a public benefit corporation focused on creating reliable and beneficial AI systems. They are seeking a Customer Trust Specialist to manage customer security questionnaires, coordinate audits, and partner with Legal/Compliance teams to streamline contract reviews.
Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning
Responsibilities
Own day-to-day execution of customer security questionnaires, assessments, and RFPs—manage intake, routing, response coordination, and delivery
Meet aggressive response time SLAs through effective prioritization, automation leverage, and cross-functional coordination
Build and maintain response knowledge bases across security, privacy, compliance, and AI safety topics
Partner with SMEs (Security, Legal, Product, AI Safety) to ensure accurate, consistent responses
Partner with Legal Operations on security-related contract reviews and redlines
Identify patterns requiring escalation and flag non-standard security commitments
Support negotiation of security terms, SLAs, and audit rights in enterprise agreements
Help implement and optimize automation platforms
Track metrics, identify bottlenecks, and drive continuous improvement initiatives
Contribute to trust artifact development (security FAQs, compliance documentation, audit reports)
Coordinate incoming customer audit requests including evidence collection, control owner coordination, and communication
Maintain audit obligation inventory and develop repeatable audit response frameworks
Qualification
Required
5+ years experience in compliance, security operations, or customer trust roles with hands-on questionnaire/audit management
Proven success managing high volumes of customer security requests with demonstrated ability to maintain quality under pressure
Strong understanding of common security frameworks (SOC 2, ISO 27001, NIST, CSA CCM) and ability to map controls across frameworks
Experience working in cloud-native, multi-cloud environments (AWS, GCP, Azure)—you understand shared responsibility models and can articulate platform security capabilities
You're a systems thinker who builds scalable processes, not one-off solutions
Exceptional at stakeholder management—you know how to get timely responses from busy SMEs and keep complex projects on track
Detail-oriented with strong written communication skills—your questionnaire responses are accurate, clear, and customer-friendly
Comfortable with ambiguity and rapid change—you thrive in high-growth environments where processes are still being defined
Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience
Preferred
Have worked in AI/ML companies and understand AI safety/security considerations
Bring experience with trust automation platforms (Vanta, OneTrust, Whistic, etc.)
Possess relevant certifications (CISA, CRISC, CISSP, or ISO 27001 Internal Auditor)
Benefits
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
Company
Anthropic
Anthropic is an AI research company that focuses on the safety and alignment of AI systems with human values.
501-1000 employees
H1B Sponsorship
Anthropic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (13)
2023 (3)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$33.74BKey Investors
Lightspeed Venture PartnersGoogleAmazon
2025-09-02Series F· $13B
2025-05-16Debt Financing· $2.5B
2025-03-03Series E· $3.5B
Leadership Team
Dario Amodei
CEO & Co-Founder
Daniela Amodei
President and co-founder
Recent News
2026-01-22
Inc42 Media
2026-01-22
Company data provided by crunchbase