ChatGPT Jobs · 5 hours ago
Knowledge Management Intern (Summer 2026 Internship )
Chicago, IL
Internship
Hybrid
Intern
$23.80/hr - $28.20/hr
Start in 2026 SummerMotorola Solutions is a global leader in critical communications and video security technologies, dedicated to enhancing safety in communities. They are seeking a Knowledge Management Intern for Summer 2026 to assist in knowledge creation, management, and the development of knowledge management systems that support customer service operations.
Computer Software
Responsibilities
Develop novel use(s) of AI to assist in knowledge creation, management, or use
Assist in the development and maintenance of knowledge management systems and databases to ensure timely and accurate information is available to the customer support and external customers
Collaborate with cross-functional teams to identify, capture, and organize knowledge resources, including FAQs, troubleshooting guides, and best practices
Support the implementation and improvement of knowledge management processes and procedures to enhance the efficiency of customer issue resolution
Work closely with the Customer Support team to identify knowledge gaps and develop content to address those gaps
Contribute to the creation of training materials and resources for Customer Support and external customers
Analyze customer inquiries and feedback to identify opportunities for knowledge base representatives to ensure consistent and high-quality customer support
Improvements and proactively address recurring issues
Assist in the development and execution of strategies to promote knowledge sharing and collaboration within the Customer Support team
Other duties as assigned
Qualification
Required
Currently pursuing a degree in Information Science, Organizational Leadership, Business Administration, or a related field
Must be able to work from home and the office
Strong organizational and analytical skills with an attention to detail
Excellent written and verbal communication abilities
Ability to work collaboratively in a team environment and independently when necessary
Preferred
Interest or concentration in Knowledge Management is a plus
Familiarity with customer service principles and practices is a plus
Company
ChatGPT Jobs
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Founded in 2024
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase