EMW · 19 hours ago
IT Technician and Systems Administrator
Norfolk, VA
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $65K/yrEMW, Inc. is seeking an IT Technician and Systems Administrator to provide first call resolution and support for incidents in accordance with established procedures. The role involves installing and maintaining computer systems, recording actions in a ticket management system, and ensuring effective communication with users in a multi-National environment.
Cyber SecurityInformation and Communications Technology (ICT)IT Infrastructure
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Delivers first call resolution in accordance with Standard Operating Procedures (SOP)
Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs
Escalates incidents to Level 2 support as necessary
Installs and maintains CIS assets for CSU Norfolk and supported customers
Installs and maintains Software on LAN workstations
Records all actions pertaining to CIS support in the approved ticket management system
Adheres to Technical Assistance Center SOP
Provides status updates for assigned requests via the approved ticket management system
Follows-up with users on completed requests prior to closing associated tickets
Contributes to accountability of CIS assets
Escalates User Complaint Management and Problem Management to TAC Cell Head
Executes pro-activeness for all requests assigned to User Support Section
Adheres to work schedule, providing support by engaging directly with the customer
Must be able to engage professionally in a multi-National environment working with VIPs
Qualification
Required
NATO Secret security clearance
Installation, operation and maintenance of computer systems on local area networks (LAN)
System administration and maintenance of computers running Microsoft Windows 10
Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers)
Service Desk management, including incident and problem processing, change request processing, availability management and user interaction
Coordination of appropriate and timely responses, including channeling requests for help to appropriate work centers for resolution, monitoring progress and keeping users apprised of progress
A+ Fundamentals (Hardware / Software)
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Company
EMW
EMW is a systems integration firm that specializes in offering a wide range of services in the ICT and telecommunications infra sector.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Heather Stevens
CFO
Ralph Kennedy Pope
General Counsel and Chief Administrative Officer
Recent News
StreetInsider.com
2025-04-07
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