Vantive · 12 hours ago
C2C Analyst (Temporary role)
La Aurora Colonia, TX
Full-time
Onsite
Entry Level
1+ years expVantive is a vital organ therapy company dedicated to extending lives and improving the dialysis experience. The C2C Analyst will maintain a portfolio of customers, focusing on cash collections, resolving disputes, and providing excellent customer service.
Health CareMedicalTherapeuticsWellness
Responsibilities
Complete daily collection activities as prioritized by debt collection software
Contact customers on delinquent accounts for resolution and payment and record all activities in collection system
Understand customer profiles and their related sensitivity
Develop strong solid understanding of customer base and company interpersonal structure for effective issue resolution
Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and critical issue process
Resolve unidentified payments and other payments related issues assigned by the Global Cash Application Team
Resolve within the predefined time frame those A/R related Disputes
Resolve Disputes within own area of responsibility according to the agreed timeline
Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner (as per the resolution matrix)
Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner
Contact customers regarding unidentified Disputes, resolve reason, secure additional documentation as needed and assign accordingly
Contact internal owners for resolution of Disputes that are not being resolved on a timely basis
Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information
Follow-up on and collect disputes deemed invalid by the internal functional teams
Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure
Support the training and process improvement effort
Keep up to date with accounts receivable standard processes and technology improvements
Achieve past due percentage and cash target related goals
Qualification
Required
Currently studying for a bachelor's degree in finance
1-year minimum experience in a Shared Service Center or similar corporate role with primary focus on data analytics
Experience in Collections process improvements
Experience working with different ERP (SAP, JDEdwards, Oracle, or others) and Tools for Collections
Functional knowledge of the accounts receivable and dispute management processes
High level proficiency in using Microsoft Office suite
Preferred
Proficiency with accounting and cash application software is preferred (e.g., GetPaid)
Company
Vantive
Vantive US Healthcare LLC specializes in kidney care and organ support therapies with digital solutions.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-13Acquired
Recent News
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2025-11-08
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