Hard Rock Casino Cincinnati · 1 day ago
SPECIALIST - EMP RELATIONS
Cincinnati, OH
Full-time
Onsite
Entry, Mid Level
2+ years expHard Rock International is committed to providing the best experience any customer can have, and they are seeking a Specialist - Employee Relations to manage the administration of employee benefits programs. This role involves providing information to team members, managing leaves of absence, and ensuring compliance with applicable laws.
Gambling & Casinos
Responsibilities
Provides verbal and written information to team members regarding the various employee insurance and benefits plans and applicable procedures
Provides information to team members concerning health insurance policies and procedures; responds to inquiries regarding payment of claims and clarifies plan benefits
Assists individual team members with insurance problems such as claims inquiries, appeals investigations, and coverage details
Responsible for written notification and collection of past due insurance premiums from team members
Responsible for keeping up-to-date with ongoing changes of ACA and or any other federal laws or mandates to ensure compliance, as well as being responsible for notifying team members at risk for losing health coverage and notifying team members who may become eligible for healthcare coverage
Processes various forms and documents between team members and insurance providers such as applications for coverage, addition of new dependents, new enrollments under dependent coverage, change in coverage, and terminations
Performs additions and deletions of enrollment through direct interface with various carriers' portals
Audits carriers' records for errors and inconsistencies and directs corrections
Conducts new team member orientation and annual open enrollment for insurance benefits
Manages the Team Member Wellness Program
Responsible for Wellness related communications and marketing. Facilitate internal and external communications and reporting
Manages all leave of absence processes from the commencement of leave to return from leave or separation of employment
Serves as primary point of contact for leave of absence and oversee the administration by third-party leave administrator UNUM
Provide information and guidance to team members regarding leave policies and requesting and applying for leave
Directs team members to contact UNUM for leave administration
Monitor claims status and perform necessary follow-up with UNUM, team members and team leaders
Track leave expiration/exhaustion ensuring appropriate notifications are sent to team members and team leaders
Work with team members who are returning from extended periods of leave on a reintegration plan as appropriate
Oversee leave accommodations and work restrictions under the American with Disabilities Act
Maintain up-to-date knowledge and skills in assigned areas through professional reading, research and other professional development opportunities, recommend process and procedure updates and improvements as necessary, and implement same
Ensures tracking reports for Leave of Absence are updated and distributed to management team
Trains team leaders on FMLA basics, lifecycle of an FMLA event and Americans with Disabilities Act; managing leaves and company policy integration
Assists with updating company policy manuals for local application; ensures all Handbook Acknowledgement forms are signed and collected from team members
Handles all leaves in accordance with all Collective Bargaining Agreement requirements
Handles difficult, sensitive situations that require discretionary thinking and decision-making
Handles various team member issues with confidentiality, using problem-solving skills as required
Organizes work, ensures timely data entry into various systems to include HRIS and other departmental tracking mechanisms
Ensures adherence to policies and procedures as governed by federal and state law, regulatory compliance, department and the company
Conducts internal investigations concerning team member issues, including EEO and ADA-related matters
Adhere to regulatory, departmental and company policies in an ethical manner
Interacts with and assists team members in an upbeat, positive and professional manner
Acts as a role model to other team members
Takes an active role in support of company promotional programs
Qualification
Required
Must possess excellent organizational skills, strong project management skills, and good interpersonal skills
Good judgment and tact with sensitive and confidential information/issues/situations
Aptitude and willingness to work with complex procedures
Full proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint required
Polite professional demeanor and appearance
Timely follow-through and attention to detail on all projects
Ability to work with diverse customers/applicants
Ability to maintain a flexible working attitude, while performing job duties in stressful situations or handling complex communication
Meets the attendance guidelines of the job and adheres to the regulatory, departmental and company policies
Must be able to work a flexible schedule and demonstrates commitment to teamwork
Must be able to professionally handle sensitive information and maintain complete confidentiality
Must be a creative, high energy, hands on professional who can successfully multitask in a fast-paced environment
Must have the ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Excellent communication and guest service skills
Preferred
Bachelor's degree in Business or related field or equivalent combination of education and additional years of experience preferred
2 – 4 years' experience in and knowledge of all FMLA laws and regulations
2 - 3 years' experience with Benefits Administration to include medical and dental plans, health savings account, flexible spending accounts, life, AD&D, short and long term disability
Knowledge of various laws such as ERISA, ACA, etc
Benefits
Health, dental, vision, long-term disability, long-term care, and life insurance
Team Member Wellness Program
Company
Hard Rock Casino Cincinnati
The Queen City of the Midwest, Cincinnati, Ohio, is now home to Hard Rock Casino Cincinnati. Hard Rock Casino Cincinnati opened on 10/29/2021.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Green
Human Resources Business Partner
Company data provided by crunchbase