SmartBank · 17 hours ago
Loan Processing Consumer Specialist
Sevierville, Tennessee, United States
Full-time
Onsite
Entry Level
2+ years expSmartBank is a financial institution offering a range of services, and they are seeking a Loan Processing Consumer Specialist. The role involves assisting lenders with loan requests, ensuring compliance with loan policies, and coordinating necessary documentation for loan processing.
BankingFinancial ServicesService Industry
Responsibilities
Upholds SmartBank Core Values and Core Purpose
Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart
Assists Lenders in completing loan requests, performs comprehensive loan request reviews, verifies compliance with loan policy, submits loans for booking and completes loan disbursements
Obtains necessary documents for approval and security perfections, including but not limited to credit bureau reports, flood determinations, title opinions and title policies
Places orders for Residential Evaluation Report or Full Appraisal requests with our third-party vendor, and reviews completed reports for accuracy and distribution to the lender and client
Prepares or obtains additional documents or reports in preparation for sending to the processing department for loan document production
Required to be familiar with HMDA reporting requirements, identifying such loans and gathering necessary reporting information
Reviews proof of sufficient insurance on collateral to be taken and delivers to our third-party company for tracking within a timely manner post-closing. All flood insurance must be approved by the appropriate authority before closing
Acts as a liaison with lender, borrower (as applicable), loan document preparation department, and third-party vendors in coordinating receipt and review of required documents to expedite the closing process
Reviews loan documents prepared in-house or by legal counsel
Coordinates HELOC closings with title companies and effectively communicates with Lenders
Sends documents out for recording as necessary and tracking of any applicable related documents until received
Finalizes closed loan package; handles disbursement of loan proceeds including providing ticket instructions to the lender for closing
Tracks missing items on checklist and works to clear Loan Document Exceptions
Qualification
Required
High School Diploma or equivalent
Two years of related experience
Must maintain the continuing education annually as assigned per regulatory standards
Excellent client service skills
Must possess the ability to handle multiple tasks simultaneously, with frequent interruptions
Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook) and typing
Strong written and oral communication skills
Detail-oriented and ability to function in a team environment
Self-starter. Must possess the ability to work independently when instructed and manage your own schedule during work hours for efficiency
Must be able to prioritize and organize daily workflow
Maintains a competent level of expertise and knowledge of the requirements of various lending laws and rules
Demonstrates the ability to maintain a positive attitude
High level of integrity. Must conduct yourself in a manner conducive to the SmartBank way and handle confidential information in a trustworthy manner
Must be able to maintain regular and predictable attendance
Willing to accept new ideas and methods and be agreeable to change
Must have excellent verbal and written communication skills and ability to interact with all levels of management, peers and clients
Benefits
Comprehensive benefits- medical, dental, vision, life, and disability insurance
Matching 401(k)
Generous paid time off (PTO)
SmartFlex Days
Up to 11 Paid Company Holidays
Incentive Program
Mental Health Benefits Including 8 free sessions with a coach or certified professional
Tuition Reimbursement
Community Involvement Opportunities
Company apparel provided at no cost
Company
SmartBank
SmartBank is committed to offering the most efficient, effective, and secure way of delivering your financial information. It is a sub-organization of SmartFinancial.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-04-08IPO
Leadership Team
Billy Carroll
President & CEO
Brad Place
Chief Technology Officer
Recent News
2025-11-04
MarketScreener
2025-10-22
2025-10-22
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