SeneGence International · 16 hours ago
Customer Service Manager
Sapulpa, OK
Full-time
Onsite
Mid, Senior Level
3+ years expSeneGence International Inc., a privately owned network marketing company specializing in personal care products, is seeking a Customer Service Manager. This role involves leading service activities in a high-volume service center while ensuring positive interactions with the independent sales force and end consumers.
CosmeticsDirect Sales
Responsibilities
Supervise day-to-day operations in the customer service department
Oversee global training content for new SeneCare agents and ensure alignment across the company
Address customer escalation requests and complaints for assigned markets
Collaborate with management and HR for employee hiring and separation
Manage time and attendance records for customer service staff
Provide direction and leadership to the Customer Operations function, including setting goals and expectations, assigning responsibilities, and measuring performance outcomes
Resolve customer issues and recommend corrective measures for process improvements or policy changes
Create and distribute reports to Marketing and Operations on distributor issues, back orders, website updates, shipment tracking,special events, marketing programs, and commissions
Maintain the customer service training manual and onboard new customer service agents
Meet or exceed goals for the Customer Service Department as defined by the Director of SeneCare
Disseminate information on product specials, new product launches, contests, marketing programs, and events
Other duties as requested by businessneed
Qualification
Required
Team player with 3-5 years of call center/customer service experience, including management
Associates Degree or equivalent education and experience
Ability to mentor, coach, and promote employee growth
Self-starter with the ability to thrive in a high-paced and stressful working environment
Proficiency in learning and adhering to customer care policies, processes, and principles
Proactive assessment and independent thinking abilities
Strong multitasking, organizational, and time management skills
Excellent verbal and written communication skills for obtaining and conveying information and writing policies and procedures
Proficiency in Microsoft Word, Excel, and Outlook for producing business correspondence and reports
Consistent and regular attendance is expected
Preferred
Previous experience in network marketing or similar industry
Knowledge of SeneGence products and the independent sales force
Familiarity with customer care policies and principles
Proficiency in additional languages
Company
SeneGence International
SeneGence is founded on a vision of incredible opportunity, through healthy cosmetics, to allow women to be independent.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joni Rogers- Kante
Owner and Founder
Company data provided by crunchbase