Law Firm Carolinas · 14 hours ago
Call Center Agent
Greensboro, North Carolina, United States
Full-time
Onsite
New Grad, Entry LevelLaw Firm Carolinas is a busy medium-sized law firm located in Greensboro seeking a full-time call center agent for their collections department. The role involves managing inbound and outbound calls, providing information to clients, and maintaining accurate records in the call center database.
Law Practice
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication "scripts" when handling different topics - fair debt collection practices
Inform clients by explaining the process; answering questions; providing information; researching issues
Collect customer information pertinent to business objectives such as name, address, demographic, and financial information
Keep records of all conversations in our call center database in a comprehensible way
Qualification
Required
Entry-level experience
Collections customer service background
Experience in a call center environment
Handling inbound and outbound calls in a fast-paced environment
Well-versed in Microsoft's suite of programs
Data entry skills
Able to type at least 75 wpm
Familiar with general office work including printing, scanning, and mail machines
Very organized
Detail-oriented
Able to handle a high volume workload
Strong phone and verbal communication skills
Active listening skills
People skills
Previous experience in a collections customer service/support role
Attention to detail
Professionalism
Ability to multi-task, set priorities and manage time effectively
Adaptability to different personality types
Preferred
Bilingual in Spanish
Benefits
Medical
Dental
Vision
Life insurance
Long-term and short-term disability coverage
401k match
Company
Law Firm Carolinas
Law Firm Carolinas has 4 offices across the state
Founded in 1962
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Marshall
Partner
David Wilson
Partner
Company data provided by crunchbase