D3 Search · 7 hours ago
Information Technology Help Desk Support
Los Angeles, CA
Full-time
Hybrid
Entry Level
$75K/yr - $95K/yr
2+ years expD3 Search is actively seeking an IT Helpdesk Support Representative on behalf of a prominent CA-based law practice. The role involves providing technical assistance and troubleshooting problems with computer hardware or software for users, both onsite and remotely.
Professional ServicesRecruitingStaffing Agency
Hiring Manager
Domenic Ferrante
Responsibilities
Identifies, investigates, and resolves users’ problems with computers software and hardware
Serves as the first point of contact for users seeking technical assistance over the phone, by chat, by email, or in person
Supports users onsite or remotely, on business hardware and software. Support may include answering questions, troubleshooting problems with network, operating systems, or applications and teaching or instructing customers regarding software or hardware functionality, communicating the respective policy
Build, install, configure PCs, and perform software upgrades as necessary
Setup wireless printers
Assist with remote networking issues
Work within the help desk ticketing system. Update tickets with appropriate entries of activities and closes tickets with resolution entered upon completion of the job including a post-resolution follow-up to help requests
Managing IT hardware inventory
Collaborate with external technical support to explain errors and/or recommend modifications in programs if unable to troubleshoot internally
Procure or troubleshoot IT equipment (Cell Phone, Zoom Phone, laptops/ desktops, Zoom Room, setup) or related software
Arranges service by software or hardware vendors to repair or replace defective products
Knows when to direct unresolved issues to the next level of support personnel
Qualification
Required
2+ yrs. relevant application-based helpdesk support experience ideally in a LAW FIRM environment
Bachelor's Degree or Program Certificate preferred
Proficient with or the ability to quickly learn an array of computer hardware and software programs
Excellent verbal, written communication, and organizational skills, as well as a strong customer service focus, operating with patience and the ability to explain technical issues to technical and nontechnical employees and customers
Experience with desktop operating systems including Microsoft Windows 11 and Mac OS X
Working knowledge of MS Office suite, application support experience including Microsoft office 365, Adobe Acrobat DC, wireless and network printers, scanners, mobile devices, tablets, and other computer-related hardware, and phone systems
Comfortable with speaking on the telephone and uses a professional and pleasant telephone manner
Strong analytical and problem-solving skills
Preferred
Law firm experience specifically with iManage (a document management system) and Litera Compare (a legal document comparison software) is a plus
Benefits
Comprehensive & robust benefits package
Company
D3 Search
D3 Legal Search, LLC connects legal professionals with firms and departments in Southern California.
2-10 employees
Funding
Current Stage
Early StageRecent News
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