Saicon · 18 hours ago
Datacenter Technician
San Antonio, Texas Metropolitan Area
Contract
Onsite
Entry, Mid Level
2+ years expSaicon is seeking a Data Center Technician to support servers at customer data centers. The role requires strong technical skills in hardware, IT, and cabling management, along with a focus on diagnostics, troubleshooting, and contributing to a positive team environment.
AppsEnterprise Resource Planning (ERP)Information Technology
Hiring Manager
Shiv C Jha
Responsibilities
Prepares, stages, sets up, and performs data center hardware startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks
Performs diagnostics and troubleshooting following standard procedures, quickly identifies the root-cause(s) of the issue(s), and replaces faulty components with minimal customer and business disruption
Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs)
Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance
Follows procedures to communicate, report, and escalate incidents to appropriate AMD Management
Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use)
Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others’ work
Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others
Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type, while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from others
Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities
Learns the client’s business and maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks
Qualification
Required
Exceptional server hardware knowledge with deep understanding of all component & system type failures
Ability to assist in conducting failure analysis on field issues
Ability to assist in tracking server fleet health to investigate emerging failure trends (Problem Management) and validate that AMD is maintaining customer SLA
Solid experience with IPMI utilization in diagnostics
Administer software tools (e.g.: diagnostics, tests, FW updates)
Experience in real-time issue resolution during new deployments
Experienced with Windows Server OS & WinPE OS administration
Experience with Linux PXE services a plus
Basic Linux and Windows scripting experience
Network troubleshooting of Layer-1, Layer-2, Layer-3
Virtual Machine set up and environment configurations
Ability to work autonomously and within a local or geographically dispersed team environment
2+ years of experience as a data center technician
Associate degree in computer science, computer engineering, Information technology or equivalent experience preferred
CompTIA A+ or equivalent experience
CompTIA Server+ or equivalent experience
CCENT or equivalent experience
Windows OS experience
The ability to lift up to 35 pounds when necessary
The ability to safely climb ladders when necessary
The ability to wear personal protective gear correctly when necessary
The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity
The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity
Preferred
Associate degree in computer science, computer engineering, Information technology or equivalent experience preferred
CCNA certification preferred
MCP/MSCE certification preferred
Scripting experience preferred – PowerShell, Python, Bash
Company
Saicon
Saicon speclizes in ERP, application management, cybersecurity, automation and architecture services.
201-500 employees
H1B Sponsorship
Saicon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (21)
Funding
Current Stage
Growth StageLeadership Team
Ramesh Lokre
Co-Founder & CEO
Raj Cherukumudi
Global Client Partner and SVP
Company data provided by crunchbase