Blackhawk Community Credit Union · 1 day ago
Assistant Branch Manager
Janesville, WI, US
Full-time
Onsite
Mid Level
$65K/yr - $65K/yr
4+ years expBlackhawk Community Credit Union is seeking an Assistant Branch Manager to support the Branch Manager in overseeing daily operations and member service delivery. This role involves coaching staff, ensuring compliance, and building relationships with members to help them achieve their financial goals.
Credit CardsFinancial Services
Responsibilities
Delivers high-quality, friendly, and efficient service to members, meeting or exceeding service expectations
Handles a broad variety of member service functions, including opening/closing accounts, processing loans, teller transactions, and resolving member issues
Proactively builds relationships with members and potential members, with an emphasis on empowering them to reach their financial goals. Identifies needs and recommends solutions or refers to appropriate specialist
Educates members on digital banking and other services; refers investment needs as appropriate
Helps hold staff accountable for performance and service standards through coaching, feedback, and regular performance reviews
Secures the credit union’s assets by handling cash and negotiable instruments in a consistent manner, properly identifying members, and keeping member information confidential
Maintains up-to-date knowledge of policies, procedures, products, and legal requirements
Supports the vision of the Board of Directors and President/CEO by working cooperatively and cohesively on service and operational matters with the Branch Manager, the management teams, and fellow employees
Ensures staff completes required compliance training and adheres to all regulatory standards
Follows processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Combating the Financing of Terrorism (CFT). Completes required annual BSA/AML/CFT training to ensure comprehension of responsibilities that apply to BSA/AML/CFT, including:
CIP (Customer Identification Program)
CDD (Customer Due Diligence)
Beneficial Owner identification and verification
Prohibited Account Types
CTRs (Currency Transaction Report)
SARs (Suspicious Activity Report)
OFAC (Office of Foreign Assets Control
Monetary Instruments
Record Retention
Supports the Branch Manager in overseeing daily branch operations, including safety, security, and appearance
Assists with staff scheduling, coverage, and approving paid time off to ensure efficient operations
Participates in recruiting, onboarding, and training new employees in conjunction with HR
Coaches and mentors staff, providing feedback and supporting performance reviews
Helps set and monitor branch goals for service and production; tracks key performance indicators and assists in addressing shortfalls
Supports Net Promoter Score (NPS) and Member Effort Score (MES) initiatives
Delegates tasks to staff and leads by example in service delivery and operational excellence
Supports marketing and promotional activities in collaboration with the Branch Manager and Marketing Department
Participates in community networking and volunteer opportunities to grow branch visibility and attract new business
Supports the Branch Manager in preparing and monitoring the annual branch budget, including donation budgets for community initiatives
Acts as a backup for the Branch Manager and may serve as acting manager in their absence
Assists other departments as needed, encourages teamwork, and adapts to changing member demand and operational requirements
Trains new and existing employees on member service and operational procedures
Assists in branch opening and closing procedures
Performs other duties as assigned, including filling in for other departments as needed
Qualification
Required
Associate degree or an equivalent level of knowledge, skills, and abilities typically acquired through work experience
Must be at least 18 years of age
At least 2 years of teller experience and 2 years of member advisor experience or previous experience recommending products and plans to improve a customer's financial position preferred
Demonstrates strong interpersonal, verbal, and written communication skills, consistently maintaining a positive attitude and a professional image
Proven leadership abilities, with a dedication to supporting both members and employees in a dynamic, fast-paced environment
Maintains a thorough understanding of banking and credit union regulations to ensure compliance and diligent application of industry standards
Exhibits reliable attendance, sound judgment, and flexibility to travel as needed
Effectively organizes and prioritizes tasks, maintains accurate records, and displays self-discipline, self-awareness, and personal accountability
Approaches challenges with curiosity and accountability, identifying root causes and developing practical, member-focused solutions that balance efficiency, service quality, and organizational goals
Utilizes emotional intelligence to navigate workplace challenges, make thoughtful decisions, and foster talent development through coaching and guidance of team members
Embraces digital tools and technology, remains focused on member needs, and is committed to ongoing learning and development
Possesses basic math skills and the ability to project a professional image at all times
Successfully completes all required pre-employment background checks
Ability to sit and/or stand for extended periods of time
Intermittent physical activity including bending, reaching and prolonged periods of sitting
Ability to lift light objects, usually no more than 8 lbs. in weight
Ability to utilize close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Ability to move about and communicate effectively with a diverse membership and employee group
Ability to accomplish the described responsibilities through the use of computers and technology
Ability to work in a changing, challenging, and fast paced environment with varying stress levels
Ability to provide own transportation and travel to other locations as needed
Preferred
At least 2 years of teller experience and 2 years of member advisor experience or previous experience recommending products and plans to improve a customer's financial position
Company
Blackhawk Community Credit Union
Blackhawk Community Credit Union is a member-owned financial services organization.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Wohlers
EVP CFO
Lindsey DeBartelo
Chief Operating Officer
Company data provided by crunchbase