ChatGPT Jobs · 20 hours ago
Contact Center Account Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expChatGPT Jobs is a global, digital business services company delivering digitally powered business services. The Contact Center Account Manager will coordinate the implementation of programs for clients in various industries and act as a liaison between the client and the technical team, overseeing the lifecycle maintenance of client IVR programs.
Computer Software
No H1B
Responsibilities
Project management including team leadership
Compile specifications, requirements and other program specific documentation from the client
Write creative copy for interactive voice response scripts
Track and manage scope, schedule and costs for project implementation
Manage tasks and deliverables from client to technical resources
Review both new and existing IVR programs for script to system accuracy and effective sales approach
Analyze client reports and make suggestions to optimize scripts and/or offers
Identify potential application and process improvements
Provide excellent customer service to internal and external clients
Prepare monthly billing documentation
Prepare documentation for client business reviews
Develop monthly revenue projections for each client
Ensure all policies and procedures are adhered to
Qualification
Required
Must be at least 18 years old
Bachelor's degree or significant equivalent experience as an Account Manager in the contact center industry
2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry
Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.)
Overnight travel approximately four times per year
Excellent attendance history is required
Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit check
Preferred
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy
Benefits
Medical, Dental, Vision, Retirement, PTO
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Company
ChatGPT Jobs
We find the best job offers for experts in ChatGPT and related technologies.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase