Harbor Freight Tools · 23 hours ago
Business Analyst, Omnichannel (Remote)
United States
Full-time
Remote
Mid Level
$111K/yr - $181K/yr
3+ years expHarbor Freight Tools is a national tool retailer with a strong growth trajectory. The Omnichannel Business Analyst will lead cross-functional teams, manage the Omnichannel roadmap, and ensure the successful delivery of projects by compiling business requirements and communicating effectively with stakeholders.
ManufacturingRetail
Responsibilities
Works closely with project owners and key stakeholders to deliver state-of-the art, scalable, and cost-effective capabilities within time, budget, and quality requirements
Involved in the development of business plan objectives and works collaboratively with partners
Drives projects across the finish line and successful completion of deliverables, while ensuring the timely execution of supporting business and technical activities
Participates in project planning - works with IT and e-commerce teams to estimate effort to deliver solutions. Continuously aligns priorities to the Omnichannel roadmap
Documents and communicates business and functional requirements effectively to technical teams, designers, and business stakeholders
Understands the impact of requirements across departments and assists with designing target and interim solutions
Analyzes and documents relevant business processes, data flow diagrams, and workflows. Validates documents with technical and non-technical teams
Serves as the subject matter expert throughout the project lifecycle and mentors team members after go-live
Creates and manages project charters to align with SDLC processes. Partners with the Omnichannel Project Manager and project owners to continuously groom stories in ongoing and future sprints. Adheres to Waterfall and Agile development methodologies and provides input on the prioritization of user stories for development
Participates in integration testing, including the development of test plans and use cases, and documentation of results. Validates what has been delivered fulfills all requirements
Conducts User Acceptance Testing (UAT) with key stakeholders and designs scenarios to showcase the end-to-end process flow
Participates in change management activities. Assists in the preparation of end user documentation and training materials
Partners closely with the Omnichannel Project Manager to monitor project progress and provide status updates. Escalates roadblocks and issues to ensure they are prioritized and resolved
Supports internal clients during and after go-lives and track post go-live issues and resolve with the corresponding teams. Proactively identifies opportunities and delivery execution improvements. Solicits feedback from departments and customers after go-live to prioritize future enhancements
May provide informal assistance such as technical and business guidance and/or training co-workers
Qualification
Required
BS or BA equivalent college degree required
3-5 years of experience as a business analyst, analyst, or in a process improvement role
Strong verbal and written communication skills
Solid problem-solving and organizational skills
Holds oneself accountable to contribution goals and acts with a sense of urgency
Proactive follow-up and follow through skills are required
Detailed oriented with a strong ability to identify opportunities and troubleshoot setbacks quickly
Solid understanding of business and functional requirements
Ability to work collaboratively and support cross-functional project teams
Effectively present information to an internal department and/or large group of employees
Ability to prioritize workload and complete multiple tasks
Proficient skills with Microsoft Office Suite products
Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others
Benefits
Comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability
401k plan
Paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays)
Paid sick time up to 80 hours per year unless otherwise required by law
Company
Harbor Freight Tools
Harbor Freight Tools is a leader in providing high-quality tools at the lowest prices in the industry.
10001+ employees
H1B Sponsorship
Harbor Freight Tools has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2022 (6)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Jean-Michel Kientz
Chief Technology Officer
Tomas Kokko
EVP & Chief Financial Officer
Recent News
2025-12-03
2025-11-30
vermontbiz.com
2025-11-10
Company data provided by crunchbase