NTT DATA North America · 4 days ago
Tier 2 Help Desk Analyst
Alexandria, VA, US
Full-time
Hybrid
Entry, Mid Level
1+ years expNTT DATA North America is a leader in business and technology services, and they are seeking a Tier 2 Help Desk Analyst to provide advanced technical support in a federal government environment. The analyst will handle complex issues, provide deskside, remote, and on-site support, and manage various IT systems and applications.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
No H1B
Security Clearance Required
Responsibilities
Provide advanced technical support for workstation issues, including diagnosis, remediation, application installation/configuration/removal, and performance analysis/tuning
Respond to escalated tickets from Tier 1 and provide timely and effective resolution
Perform deskside support, remote support, and on-site support at customer locations
Image and re-image workstations
Escalate complex issues to the eBusiness team as needed and consult with manufacturers for specialized support
Manage mobile devices, including provisioning, resetting, and remote wiping
Provide printer support, including setup, toner/parts replacement, queue setup, and diagnosis/remediation
Perform root cause analysis for recurring issues
Manage Active Directory accounts and permissions
Provide support for email, meeting rooms, video teleconferencing, moves, and large data moves
Maintain accurate documentation of all incidents and requests
Adhere to all security policies and procedures
Diagnosis and remediation of hardware and software issues, password resets, application installation/configuration/removal, performance tuning
Providing support for email, meeting rooms, video teleconferencing, moves, and large data moves
Qualification
Required
Bachelor's degree
Education Equivalency: Associate's degree and 3 years of experience or High School Diploma and 7 years of experience
Minimum 1 year of professional experience
Ability to obtain a Public Trust Clearance
Preferred
CompTIA A+ and Network+ certifications
ITIL v4 Foundation certification
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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