Mindlance · 18 hours ago
IT Coordinator
Washington, DC
Contract
Onsite
Mid Level
$25/hr - $28/hrMindlance is a company seeking an IT Coordinator to manage and support IT operations. The role involves installing and configuring PCs, troubleshooting issues, and ensuring compliance with service level agreements while providing expert support for the Client Print environment and network infrastructure.
Human Resources
Hiring Manager
Shehnaz Khan
Responsibilities
Install and configure PCs with client computer image for client staff within mandated SLA
Deliver and install provisioned equipment at user location, and perform basic installation and troubleshooting when required
Ship PC equipment to country offices when required
Ensure backup, recover and data restoration for workstations
Troubleshoot level 3 issues of the Client Print environment, covering all MFDs in all Client buildings
Coordinate with Client Print vendor to ensure compliance of all SLA based tasks, including troubleshooting of issues, upgrades, moves, and maintenance of all MFDs
Provide expert level resource for life cycle maintenance of Client Print environment including administration, asset management, troubleshooting, patching, documentation, delivery, and installation of MFDs
Implement OS and Application best practices around configuration, performance, and security
Respond to IT support requests from clients as related to hardware and software issues via multiple sources, such as phone calls, emails, and referred tickets
Configure and install computer equipment, peripheral equipment, and other personal computing devices
Troubleshoot and diagnose escalated problems by evaluating multiple options using checklists and guides
Maintain an accurate inventory of all IT equipment and software
Setup videoconferences, audio-visual equipment, and other devices for events, provide support for those
Provide basic mobility support on iOS and Android smartphones and tablets
Perform Active Directory related functions (e.g. create and update access permissions)
Create incident tickets and notify and transfer ticket to appropriate teams
Perform 1st and 2nd level troubleshooting of the Client’s's IP Network and Global Communications networks, including all aspects of the network infrastructure (switches, routers, specialized servers), as well as communication links infrastructure (VSAT, MPLS, IPL, Internet2, etc.)
Work and coordinate with technical support personnel, both internal and third-party vendors, to provide fast resolutions for network and communication link problems
Qualification
Required
Bachelor's degree in Computer Science, Engineering or relevant field
Strong knowledge of troubleshooting PC Operating System and Hardware issues
Ability to install a client's standard/core software packages and new releases of these packages as instructed in written guidelines
Advanced knowledge of Windows OS and its functions
Advanced understanding of Internet/intranet networking, Active Directory, IP network troubleshooting, desktop, or application issues
Advanced knowledge of desktop, laptop, tablet (Dell, Lenovo, HP, Surface)
Ability to create, modify, and troubleshoot Active Directory group policy
Good knowledge of MFDs, integration with email, document management, and mobile systems
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
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2025-04-14
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