Autowash Companies · 20 hours ago
Customer Success Representative
Denver,CO,US
Full-time
Onsite
Entry Level
1+ years expAutowash Companies is a customer-focused organization seeking a Customer Success Representative to serve as the liaison between the company and its customers. The role involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.
AutomotiveService Industry
Responsibilities
Respond to incoming SMS, text, and phone calls
Use approved scripts, logic flows, and troubleshooting guides
Provide friendly, concise, and accurate information
Resolve common issues independently (billing updates, app setup, access issues)
Identify when to escalate complex cases to Team Leads or Operations
Trigger next-step cadences when appropriate
Properly tag all conversations (intent + outcome)
Document customer concerns and resolutions with clarity
Maintain data accuracy for CRM and reporting
Use AI responses as intended
Override AI only when needed or when escalation is required
Report system issues or script gaps
Completes outbound calls and texts for support, usage follow-ups, billing issues, and membership updates and sales
Helps customers set up their membership correctly
Provides simple explanations of plan options to guide customers to the right fit
Supports churn prevention through quick troubleshooting
Documents all outbound interactions with clear tags and notes
Qualification
Required
Must have the ability to prioritize and work independently with minimal direct supervision
Must have excellent communication, customer service and problem-solving skills
Must be competent in writing, reading, and speaking effectively with customers demonstrated through observations, orientation reviews, and quarterly reviews
Must be competent in writing, reading, and speaking effectively with AW team as demonstrated through observations, effective use of TEAMS protocols, and supervisor notes
Regularly required to sit, walk, stand, bend, and/or lift
Regularly required to talk or listen
Regularly required to use a computer, computer screen and type
Sometimes required to lift heavy packages (20 pounds or greater)
Computer skills required: Microsoft Office, Social Networking, Email communication
Minimum Desired Education: Some college, (communications, marketing or business preferred)
Minimum Desired Experience: 1 year
Preferred
Preferred Experience: customer service, marketing, or administrative work preferred
Company
Autowash Companies
Autowash builds and operates world-class car wash facilities in Colorado, creating an exceptional DIY wash experience.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dennis Dreeszen
Co-Founder & CEO
Recent News
Business Up North
2023-03-24
Company data provided by crunchbase